2 Cheap Cars - Tauranga: Navigating Customer Experiences and Cars

2 Cheap Cars - Tauranga: An Overview

2 Cheap Cars - Tauranga, located at 24 Kereiti Street, Mount Maunganui, is a used car dealer that presents a varied landscape of customer experiences, rated at an average of 3.40 stars. With a commitment to accessibility, the dealership offers wheelchair-accessible parking and entrances while providing customers the convenience of in-store shopping.

The dealership's opening hours are consistent throughout the week, operating from 10 AM to 6 PM on Fridays, Mondays, Saturdays, Sundays, Thursdays, Tuesdays, and Wednesdays. They are reachable at +64 7 777 0023 for inquiries and test drives.

While the dealership showcases a diverse range of used vehicles, customer feedback ranging from heartfelt praises to concerning complaints reflects a multifaceted reputation. To better understand potential customers' experiences, we delve into the various aspects of engagement with 2 Cheap Cars - Tauranga.

Praises That Shine Bright

Many customers have expressed their satisfaction with the exceptional service received at 2 Cheap Cars - Tauranga.

• Personalized Support:

  • "I had a great experience with Mikaera and Lu. They were very friendly, easy-going, and helpful."
    Customers often appreciate the friendliness and professionalism exhibited by the staff.

• Clean and Well-Presented Cars:

  • "The car was immaculately presented when I picked it up."
    Feedback consistently highlights that cars are clean, enhancing the buying experience.

• Stress-Free Transactions:

  • Customers found the buying process easy and enjoyable, with reviews mentioning helpful staff who go the extra mile.
  • For instance, one customer stated, "Lu was a great help who made the whole experience stress-free and enjoyable."

This positive feedback underscores the dealership's focus on customer service and quality presentation of vehicles, which have made memorable impressions on several patrons.

Navigating Challenges and Complaints

Not all experiences at 2 Cheap Cars - Tauranga have been equally positive; several clients have faced significant issues that warrant caution for prospective buyers:

• Customer Trust in Management:

  • A recurring theme involves disappointment with the Auckland regional manager.
  • "The Asian regional manager was extremely difficult and unpleasant to deal with."

• Vehicle Reliability:

  • There have been alarming reports regarding vehicles purchased, particularly hybrids. One customer shared:
  • "Had bought a Nissan Serena hybrid... the transmission had a major problem... almost crashed!"

• Service Response and Repair Delays:

  • Customers have indicated feeling left in the lurch when problems arise. One complaint noted:
  • "Had to wait a week for a refund with no vehicle to drive to work!"

These grievances spotlight the importance of comprehensive vehicle inspections and reliable communication from all branches involved in the sale.

Notable Experiences: Stories from Customers

Customer stories provide critical insights into the dealership's operations; here are highlights that encapsulate both positive and critical perspectives:

• Trustworthy Staff Members:

  • Praise for dedicated staff such as Mercedes and Mikaera still shines through in troublesome circumstances. One customer expressed:
  • "Big thanks to Mercedes and the other lovely Maori team member for all the help in my purchase."

• Concerns About Vehicle Quality:

  • Another customer cautioned future buyers by saying:
  • "Be careful purchasing with 2 Cheap Cars as their hybrid batteries are not tested."

This personal feedback illustrates the significance of individual experiences with staff, which contribute to the overall reputation of the dealership.

Wrapping Up: The Overall Picture

2 Cheap Cars - Tauranga is a mixed bag, with commendable staff and service occasionally overshadowed by critical operational issues. Customers are encouraged to approach their vehicle purchasing decisions with both optimism and caution:

• What To Consider When Buying:
  • Thoroughly inspect the vehicle and inquire about its history.
  • Seek reliable information on warranties and service options.
  • Engage with in-store staff but remain aware of central management practices.

In essence, while patrons may find engaging and supportive staff onsite, due diligence on the vehicle’s quality remains paramount to ensure a satisfactory buying experience.