Gazley Wairarapa: Exceptional Car Dealer Service in Masterton, NZ

Gazley Wairarapa Photos

Pros	Cons
Excellent customer service from Mr. Southey and the team, with many praising their helpfulness and patience.	Some customers have experienced rude service from staff, particularly at the service desk.
Vehicles are well-prepared and the showroom is inviting and clean.	Issues with parts and service pricing have been reported, with some feeling overcharged.
Staff are friendly and efficient, making the car buying and servicing experience enjoyable.	There have been complaints about unauthorized changes made to vehicles without customer consent.
Timely service with cars being ready on time and returned in a clean condition.	Instances of poor communication regarding service issues have left some customers frustrated.
A great range of quality new and used cars available for customers to choose from.	Quality control issues have been noted, such as fading on vehicle mouldings that were not addressed prior to sale.
Dave's commitment to resolving customer complaints is commendable, going above and beyond to rectify issues.

Pros

Cons

Excellent customer service from Mr. Southey and the team, with many praising their helpfulness and patience.

Some customers have experienced rude service from staff, particularly at the service desk.

Vehicles are well-prepared and the showroom is inviting and clean.

Issues with parts and service pricing have been reported, with some feeling overcharged.

Staff are friendly and efficient, making the car buying and servicing experience enjoyable.

There have been complaints about unauthorized changes made to vehicles without customer consent.

Timely service with cars being ready on time and returned in a clean condition.

Instances of poor communication regarding service issues have left some customers frustrated.

A great range of quality new and used cars available for customers to choose from.

Quality control issues have been noted, such as fading on vehicle mouldings that were not addressed prior to sale.

Dave's commitment to resolving customer complaints is commendable, going above and beyond to rectify issues.

Monday	Tuesday	Wednesday	Thursday	Friday	Saturday	Sunday
8:30 am–5:30 pm	8:30 am–5:30 pm	8:30 am–5:30 pm	8:30 am–5:30 pm	8:30 am–5:30 pm	10 am–4 pm	Closed

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

8:30 am–5:30 pm

10 am–4 pm

Closed

Gazley Wairarapa: A Glimpse into Outstanding Customer Service

When it comes to car dealerships in Masterton, Gazley Wairarapa stands out with an impressive rating of 4.50. Located at 38 Dixon Street, this dealership prides itself on exceptional customer service and a commitment to community. With a range of services and accessibility options, they cater to the diverse needs of their customers.

Service Options: Gazley Wairarapa offers in-store shopping to ensure customers get hands-on assistance when buying a car.
Accessibility: The dealership provides wheelchair-accessible entrances and parking, making it welcoming for everyone.

Many customers have expressed their satisfaction with the service they receive, particularly highlighting the knowledgeable staff and their willingness to assist in every step of the purchasing process. From first-time buyers to seasoned car enthusiasts, Gazley Wairarapa has garnered praise for their comprehensive approach to customer care.

Positive Experiences: Voices of Gratitude

Testimonials from satisfied customers demonstrate the positive impact Gazley Wairarapa has had on their automotive experiences.

"We have purchased 3 new Jazz from Gazley and the service is unmatched. We would never consider buying from our previous dealer after such a great experience with Mr. Southey."

Several reviews showcase how Gazley Wairarapa goes the extra mile, ensuring that cars receive top-notch detailing and repairs:

Thorough Service: Customers appreciate the meticulous attention received during vehicle servicing, with many noting technicians’ diligence in identifying issues and promptly resolving them.
Affordability: Clients have mentioned that Gazley Wairarapa strives to keep service costs competitive, ensuring that clients do not feel financially burdened.

This dealership has proven time and again that their customer satisfaction is a top priority, leading to repeat business from loyal clients.

Areas for Improvement: Addressing Concerns

Despite the overwhelmingly positive feedback, some customers have encountered issues that merit attention.

Service Delays: A handful of clients noted that getting appointments can sometimes be a challenge, particularly if the dealership is busy. Ensuring timely and convenient booking options could enhance the customer experience.
Communication Gaps: Some reviews indicated minor issues with the clarity of communication pertaining to services rendered, stressing the importance of customer engagement during the repair and service process.

The team at Gazley Wairarapa is reportedly open to feedback and eager to improve service levels, which can only enhance their reputation moving forward.

Gazley Wairarapa: A Benchmark in Automotive Care

Ultimately, Gazley Wairarapa exemplifies what it means to be a customer-focused car dealership in Masterton, New Zealand. They not only offer a range of vehicles but also stand out for their dependable service and customer commitment.

Comprehensive Offerings: Customers can enjoy various services including:
- Car wash
- Oil changes
- Repair services

With payment options that include credit cards, debit cards, and NFC mobile payments, Gazley Wairarapa makes the purchasing process convenient and straightforward.

As they continue to receive glowing reviews and adapt to customer feedback, Gazley Wairarapa is not just a car dealership; they are a community partner dedicated to serving their clients with integrity and excellence.

Frequently Asked Questions About Gazley Wairarapa Car Dealer Services

What are the opening hours for Gazley Wairarapa?

Gazley Wairarapa operates from Monday to Friday, opening at 8:30 am and closing at 5:30 pm. On Saturdays, the dealership is open from 10 am to 4 pm, while it remains closed on Sundays. This schedule allows customers to visit during convenient hours throughout the week, ensuring they can access the services they need without hassle.

What services does Gazley Wairarapa offer to customers?

Gazley Wairarapa provides a range of services including car washes, oil changes, and repair services. Customers can expect high-quality service options tailored to their vehicle needs. The dealership also emphasizes the importance of appointments for certain services, ensuring that each customer receives the attention and care they deserve during their visit.

Is Gazley Wairarapa accessible for individuals with disabilities?

Yes, Gazley Wairarapa is committed to accessibility. The dealership features a wheelchair-accessible car park and entrance, making it easier for individuals with mobility challenges to visit. This focus on accessibility ensures that all customers can enjoy a comfortable and convenient experience when seeking automotive services.

What payment options are available at Gazley Wairarapa?

At Gazley Wairarapa, customers can choose from various payment options including credit cards, debit cards, and NFC mobile payments. This flexibility allows customers to select the payment method that best suits their needs, making transactions smooth and efficient during their visit to the dealership.

How can I contact Gazley Wairarapa for inquiries?

Customers can reach Gazley Wairarapa by phone at +64 6 378 2543 for any inquiries or to schedule appointments. The friendly staff is ready to assist with questions regarding services, vehicle availability, or any other concerns. This direct line of communication ensures that customers receive prompt and helpful responses.