Pros 
Cons Eastwood Motor Group Ltd: A Stellar Reputation Among Car Buyers
Eastwood Motor Group Ltd stands tall in Masterton, boasting an impressive rating of 4.60 based on numerous positive reviews from satisfied customers. With a commitment to providing exceptional service and a wide selection of vehicles, they have earned the trust of the local community.
Many customers have shared their experiences, highlighting the dealership's friendly atmosphere and knowledgeable staff. One happy customer reflected on their three-year journey with a brand new Kia Rio, stating, “Great service, the team made everything easy and hassle-free,” showcasing Eastwood's dedication to customer satisfaction.
The dealership does not just aim to sell cars; they strive to build lasting relationships with their clients. This philosophy is echoed in the praises from numerous customers who appreciate the smooth buying process, excellent communication, and ongoing support after the purchase.
Exceptional Service: A Step Above the Rest
Eastwood Motor Group Ltd is renowned for its outstanding customer service, as evidenced by numerous glowing reviews. The staff's professionalism and friendliness are often mentioned, making every visit a pleasant experience.
Here are some highlights of what customers love about the service at Eastwood:
- Friendly Staff: From salespeople like Garry and Marshall to front desk personnel like Donna, customers consistently mention the warm welcomes and helpful guidance.
- Streamlined Process: Many exclaim that the purchasing process was simple and stress-free. One customer noted that “Garry gave me options in the direction I was going since I've never brought a new car before and he made the process super easy.”
- Comprehensive Care: Post-sales service is equally commendable, with customers appreciating timely communication regarding services and assistance with queries.
Potential buyers can expect not only to find a car but also to experience a delightful service that turns a typical car-buying experience into a memorable occasion.
Diverse Range of Vehicles: Something for Everyone
The selection of new and used vehicles at Eastwood Motor Group Ltd is a significant draw for car enthusiasts and everyday drivers alike. Whether you are in the market for a compact car, an SUV, or a utility vehicle, this dealership has you covered.
Here’s what they offer:
- Wide Variety: From the compact Kia Rio to robust utes, the dealership stocks vehicles to cater to every need and lifestyle.
- Quality Assurance: Every vehicle is thoroughly vetted for quality, ensuring that customers drive away with a reliable form of transport.
- Trade-in Options: Customers can trade in their old vehicles with confidence, knowing they will receive fair values — with one customer sharing, “Sold my MG3 to Gary Senior at a very reasonable price.”
This diversity and commitment to quality make Eastwood Motor Group Ltd a one-stop shop for all automotive needs.
Community-Focused: More Than Just Car Sales
Eastwood Motor Group Ltd prides itself on its community engagement and genuine care for customers' well-being. Beyond selling and servicing vehicles, the dealership understands the importance of compassion, particularly when dealing with unique situations.
Several reviews have highlighted this aspect:
- One new widow mentioned the understanding and kindness she received while purchasing her first car, stating, “Marshall had a wonderful manner. Thank you.” These instances reflect a heartfelt approach that goes beyond business transactions.
- Clients express gratitude for staff support during significant life events, showing that Eastwood Motor Group Ltd is not just a car dealer but also a pillar of the community.
This community-focused ethos makes them a trusted choice for both first-time buyers and seasoned car enthusiasts in Masterton, ensuring that everyone feels valued and understood during their journey with Eastwood.