Pros 
Cons A Reputation Built on Trust
When it comes to purchasing vehicles, O'Reilly's Garage stands out as a beacon of reliability and integrity. Boasting a commendable 4.5-star rating, this car dealership continues to earn the trust of its clients both locally and from afar.
- Transparent Communication: Customers have praised the clear and honest communication exhibited by the team, particularly George, who has a knack for ensuring prospective buyers feel confident before making a decision.
- Post-Sale Support: It’s not common for dealerships to maintain such a high level of after-sale service, but O'Reilly’s Garage makes it a priority. As one satisfied customer noted, they even go the extra mile in resolving issues with exceptional accountability.
Quote: "George’s commitment to after-sale support goes far beyond what you’d expect. He genuinely cares about his customers." - C.
A Seamless Buying Experience
At O'Reilly's Garage, the car-buying process is crafted to be as straightforward and stress-free as possible. Whether you're buying a luxury vehicle like a Mercedes E63s remotely from Christchurch or browsing local exotics, the dealership ensures a smooth experience.
Key Benefits:
- Remote Purchasing: Customers have successfully purchased cars over the phone, assured by the dealership's transparency and support.
- Quick Turnaround: Purchases come with efficient arrangements, including secure transport services from Wellington to other regions, ensuring your vehicle arrives in excellent condition.
Example: George personally arranged freight services, showcasing an impressive commitment to customer satisfaction that is all too rare.
Exceptional Customer Service
There’s no shortage of accolades for the team at O'Reilly's Garage, particularly for George and Simon. Clients have expressed their appreciation for the team's ability to:
- Provide Non-pushy Sales: Many reviewers have noted the refreshing absence of aggressive sales tactics. Instead, the staff's focus is on delivering genuine advice tailored to individual needs.
- Offer Expertise: The team’s product knowledge and customer service shine bright, ensuring that clients feel valued and informed, regardless of whether they're making a purchase or seeking advice.
Testimonials:
- "A huge thank you to Steve, Eddie, and the rest of the team. Excellent customer service. No pushy sales talk."
- "George and Simon have been excellent to deal with... I recommend O'Reilly's highly."
Accessibility and Convenience
O'Reilly's Garage emphasizes inclusiveness and convenience in its operations, accommodating all customers with features designed for ease of access and customer satisfaction.
- Accessibility Features: Facilities include wheelchair-accessible entrances and parking options, ensuring that everyone feels welcome.
- Financial Flexibility: Accepting various payment methods such as credit cards, debit cards, and mobile payment options, O'Reilly's Garage makes financing a vehicle easier.
- Free Parking: Customers can enjoy the convenience of free street parking, making visits hassle-free.
Note: Their commitment to providing a customer-centric experience is evident not just in sales but throughout the entire dealership journey, further enhancing the trust and satisfaction of the community.
With such glowing reviews and a steadfast commitment to customer care, it's clear that O'Reilly's Garage is not just a car dealership; it's a community cornerstone in Lower Hutt.