Pros 
Cons Gazley Škoda Lower Hutt: A Mixed Bag of Service
When it comes to car dealerships, Gazley Škoda Lower Hutt has become a notable player in the Wellington region. Located at 64 Victoria Street, Lower Hutt 5010, New Zealand, this dealer boasts a 3.90 rating, making it a solid choice for many customers. However, experiences vary widely between patrons, leading to a mixture of praises and complaints.
Praises: Exceptional Customer Care and Quick Services
Several customers have shared positive experiences that highlight the strengths of Gazley Škoda Lower Hutt.
- Complimentary Services: One satisfied customer noted the exceptional care they received during their service appointment. They were pleasantly surprised to find that after their car service, it had been vacuumed—something that a previous service provider had neglected.
- Timely Pickup and Delivery: The same individual appreciated the initiative of a staff member who offered to drop them off at their destination and then returned to pick them up when the service was complete, showcasing the dealership's commitment to customer convenience.
- Affordability and Efficiency: Another happy customer shared that their experience was overall quite satisfactory, emphasizing a good understanding of service costs and a reasonable turnaround time for the work carried out.
"Brilliant experience getting a service done for my car... Would highly recommend."
Complaints: Communication Gaps and Frustrating Delays
Despite the positive feedback, Gazley Škoda Lower Hutt is not without its share of complaints. Many customers have pointed out significant flaws in their service communication and follow-up procedures.
- Timing Issues: One customer expressed disappointment when their car service, promised to be completed by 9 AM, was not ready until midday. They had planned their day around this commitment and felt let down by the lack of execution.
- Communication Breakdown: Frustration was also apparent from another patron who mentioned having to make multiple contacts over several months to get updates on their car repair. They reported being left in the dark about essential updates regarding parts availability.
- Service Quality Concerns: A significant concern was raised regarding the dealership’s failure to address a car issue accurately. After being charged for a service that didn’t rectify the problem, the customer felt they had wasted both time and money.
"While the staff's demeanor was commendable, the communication regarding timing could be improved."
The Dark Side: Unprofessional Behavior and Overcharging Complaints
A few particularly negative reviews have raised alarms about Gazley Škoda Lower Hutt's professionalism.
- Unsatisfactory Customer Service: Some individuals have reported experiences that they described as the "worst customer service experience." Complaints about unresponsive management and poor communication have surfaced, with one individual noting they felt ignored after several attempts to reach out for assistance.
- Overcharging Issues: A glaring concern involved a customer who found discrepancies in actual service costs, such as being charged for four liters of oil for a Fiat 500—despite the model only requiring three liters. While the dealership agreed to a refund, the lack of an apology and the need for follow-up across multiple attempts left them frustrated.
- Bad Repair Experience: Frustrated customers have also noticed recurring problems after being charged for services, citing that they returned with the same issues they originally sought to fix.
"I would not deal with them ever again. If you can’t find your own car’s problem, don’t expect they will."
Accessibility and Payment Options: Convenience at Its Best
Despite the mixed reviews, Gazley Škoda Lower Hutt does offer several practical features that enhance customer experience.
Accessibility Options:
- Wheelchair-Accessible Facilities: The dealership provides wheelchair-accessible car parks and entrances, ensuring that all customers can access their services conveniently.
Payment Flexibility:
- Diverse Payment Methods: Customers can enjoy multiple payment options including credit and debit cards, as well as NFC mobile payments, making transactions comfortable and efficient.
On-Site Amenities:
- Delivery Service: Customers can opt for delivery services, alongside the convenience of in-store shopping for car needs.
Parking Facilities:
- Free Parking: The availability of a free parking lot adds yet another layer of appeal for patrons visiting the dealership.
In summation, Gazley Škoda Lower Hutt offers a blend of commendable service and frustrating experiences. While many appreciate the quality of car servicing and helpful staff, significant communication breakdowns and service inconsistencies have left some customers feeling less than satisfied. As such, prospective customers may want to weigh these factors before deciding to engage with this car dealership.