Pros 
Cons Brendan Foot Supersite: A Hub for Enthusiastic Buyers
Brendan Foot Supersite has earned a solid reputation in Lower Hutt with an impressive rating of 4.30. With a commitment to excellence in customer service, they focus on creating positive experiences for every customer. Here are some highlights that showcase what makes Brendan Foot Supersite a preferred car dealership in New Zealand:
Diverse Offerings: From car sales to maintenance services, Brendan Foot Supersite covers a wide range of needs, including:
- Car hire
- Car wash
- Oil change
- Repair services
- Used goods
Welcoming Environment: Visitors to this dealership often mention the warm and friendly atmosphere fostered by staff like Duane Barnes and Annie Robinson. Their expertise is not only helpful during the buying process but extends into after-sales support, ensuring customers feel valued and cared for at every step.
The Praise: Genuine Experiences from Satisfied Customers
Numerous patrons have shared their glowing reviews about Brendan Foot Supersite. Here are some standout testimonials reflecting positive experiences:
A Seamless Car Buying Journey: One satisfied customer expressed, "I recently purchased a new Havel H6 from Lance and the team at Brendan Foot. The whole process was faultless, and I really enjoyed how helpful everyone was."
Repeat Customers: Another long-time buyer stated, "I'm a repeat customer of BFS for the last 9 years. I had a good experience both times." This consistent return emphasizes the quality of service that keeps customers coming back.
Express Services: Customers living further away appreciate the express service option, which enhances convenience. As one reviewer noted, “Being in Porirua, having my vehicle serviced at Lower Hutt Supersite with express service is a game changer.”
Areas of Improvement: A Balanced Perspective
While the reviews shine a light on Brendan Foot Supersite's offerings, it’s essential to address the concerns raised by some customers regarding their service experiences:
Communication Gaps: Several customers have reported issues related to delays in service without proper updates. One user expressed frustration, stating, “Every time I take it to the service there is a delay in returning the car. No answer - no courtesy update.”
Lack of Transparency: Complaints have emerged over unforeseen charges that were not communicated beforehand. A disgruntled customer remarked, “I came in for a simple switch repair, and they ended up charging me for things I never agreed to. This kind of behaviour feels dishonest.”
Inconsistent Experiences: Some feedback suggests there may be inconsistencies in service delivery. While many customers have praised their experience, others found their interactions lacking.
Brendan Foot Supersite: Where Car Buying Meets Unmatched Service
With its myriad of services and a staff that is largely praised for their attentiveness and professionalism, Brendan Foot Supersite continues to be a key player in the automotive sales industry in Lower Hutt. Their efforts to improve accessibility—offering wheelchair-friendly facilities—demonstrate their commitment to serving the community.
Opening Hours
To visit and learn more about what Brendan Foot Supersite has to offer, here are their opening hours:
- Monday to Friday: 7:30 am – 5:30 pm
- Saturday: 8:30 am – 4:30 pm
- Sunday: 9:30 am – 4:30 pm
Contact Information
If you’re curious about inventory or services, don't hesitate to reach out:
- Phone: +64 4 587 0005
- Address: Brendan Foot Supersite, 7/26 Railway Avenue, Alicetown, Lower Hutt 5010, New Zealand
Overall, Brendan Foot Supersite stands as a promising choice for those in the market for a new or used vehicle, balancing customer satisfaction with a commitment to service improvement. The dealership continues to strive for excellence, as reflected in the heartfelt feedback from their loyal customers.