Pros 
Cons Southern Automobiles: A Destination for Exceptional Car Buying Experiences
When it comes to purchasing a vehicle in Invercargill, Southern Automobiles is often at the forefront of customers' minds. With a solid 4.00 rating, the dealer has established a reputation for providing a mix of enthusiastic service and quality vehicles. Located at 209/221 Dee Street, Avenal, customers find a welcoming atmosphere facilitated by a team of knowledgeable salespeople ready to help navigate the car buying process seamlessly.
Praise for Staff and Services
Numerous reviews highlight the exceptional service provided by the sales team at Southern Automobiles. Customers particularly praise the efforts of Cameron and Terry, who have become notable figures in the dealership.
Personalized Assistance: Many reviews underscore how these salespeople go above and beyond to ensure a smooth transaction. One satisfied customer mentioned, “Cameron and Terry made purchasing a new car so easy. Would highly recommend to anyone.”
Customer Experiences: Another buyer celebrated their experience with a glowing testimonial: “Clayton and Cameron were exceptional to deal with, making a smooth, stress-free experience. Thanks again for helping me obtain my dream ute. 5 Stars!”
These personal stories not only showcase the team's dedication but also reflect how Southern Automobiles takes client feedback seriously, thereby improving their service continually.
Addressing Concerns
While many experiences are favorable, potential buyers should also be aware of some complaints regarding service and communication.
Unprofessional Conduct: A review expressed frustration with the level of professionalism, stating, “Unprofessional, untrustworthy and disrespectful.” This sentiment was echoed by others who warned potential customers to proceed with caution.
Communication Issues: Some patrons have noted poor communication, advising that getting written quotes for services is essential to avoid misunderstandings. “Make sure you get a written quote from them before doing any work. Pricey for limited work,” noted one dissatisfied customer.
These concerns highlight the need for prospective buyers to engage effectively with the dealership staff and ensure clear communication throughout their service experience.
Facilities and Accessibility
Southern Automobiles prides itself on its accessibility features, making it comfortable for all customers, including those with disabilities.
- Accessibility Features:
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
Additionally, the dealership offers various payment options, including:
- Credit cards
- Debit cards
- NFC mobile payments
These facilities are designed to create a welcoming environment for everyone who walks through its doors, ensuring that every client receives quality service and support.
More Than Just Car Sales
At Southern Automobiles, the commitment to customer satisfaction extends beyond the sales floor. Many customers mention returning for maintenance and check-ups, which speaks volumes about the dealership's ability to forge lasting relationships with its clientele.
- Post-Purchase Service: Clients have highlighted their experiences with the service department, such as quick turnarounds and effective problem-solving. One reviewer noted, “Great service for my first vehicle check up. Slotted my S-Cross in & had it ready by 2pm.”
This dedication to service after the sale is crucial in building trust, leading to repeat business, and strengthening community ties within Invercargill.
In summary, while Southern Automobiles has some criticisms to address, its strengths in customer service and accessible facilities help position it as a reputable car dealer in the region.