Pros 
Cons GWD Motor Group Electrified: A Glimpse into the Reputation
GWD Motor Group Electrified, located at 13 Yarrow Street in Invercargill, has garnered an impressive overall rating of 4.80. This used car dealer has established quite a reputation for themselves, not just for the cars they sell but for the service they provide. Let's dive deeper into what customers are saying about their experiences.
The Praise: Where GWD Shines Bright
When it comes to positive feedback, GWD Motor Group Electrified has received high marks across the board. Here are some highlights:
Friendly and Supportive Staff: Many customers have noted the warm and welcoming attitude of the staff. A frequent comment is Russell’s commitment to customer satisfaction, emphasizing, “What’s it going to take to put the smile back on their face?” This proactive approach to service contributes significantly to the dealership's positive reputation.
Quality of Vehicles: Several reviews highlight the quality of their used cars. Customers express satisfaction with the good deals they received on their vehicles, particularly emphasizing luxury brands such as BMW. For those specifically looking for European vehicles, GWD is a sought-after destination.
Exceptional After-Sales Service: Families who have feared the hassle of post-purchase customer service found peace of mind with GWD. For years, customers have trusted the dealership with their vehicle needs.
The Concerns: Voices of Discontent
While the praise may be high, like any establishment, GWD Motor Group Electrified has faced criticism from some customers:
Warranty and Refund Issues: There are concerning reports from customers who felt blindsided when a recently purchased vehicle faced significant engine failures. One reviewer shared their frustration about being denied a refund, reflecting poorly on post-sale support. They stated, “Sold me a car I drove 6 times before the engine crapped out!!”
Discrepancies in Customer Awareness: Another review mentioned feeling misled regarding their rights as consumers, indicating that information could be better communicated during the sale process. It serves as a reminder that transparency in operations is key to customer trust.
Mixed Messages About Closing: Although some customers found GWD to be an outstanding dealer, a review noted, "Awesome car yard to deal with. But now closed." This adds a layer of confusion, highlighting the importance of clear communication regarding their business hours and operations.
The Balance: What to Expect
In weighing both the praises and complaints, it's essential to understand what potential buyers might expect from GWD Motor Group Electrified:
| Aspect | Positive Feedback | Areas for Improvement |
|---|---|---|
| Customer Service | Friendly, attentive, and proactive service | Needs better communication about consumer rights |
| Vehicle Quality | High standard of vehicles, especially European | Mixed experiences with vehicle reliability |
| After-Sales Support | Reliable support and care for customer needs | Testimonials regarding refund policies can vary |
Final Reflection on GWD Motor Group Electrified
GWD Motor Group Electrified reflects a complex blend of exemplary service and concerning consumer rights issues. With a solid rating backed by numerous positive reviews, the dealer shines when it comes to interaction and customer care. Yet, as echoed by some unhappy patrons, navigating post-purchase problems could use refinement.
For anyone considering a visit, remember to engage thoroughly with the sales process and clarify any concerns upfront. After all, a well-informed customer makes for a better experience all around.