Autoworld Cars: A Mixed Bag of Experiences in Invercargill

Autoworld Cars Photos

Services offered by Autoworld Cars

Personalised vehicle selection assistance 🚗

Test drive arrangements for new arrivals 🚙

Vehicle grooming and preparation before purchase 🧼

Trade-in evaluations and negotiations 🔄

Transparent pricing discussions 💰

Financing options and assistance 💳

Post-purchase support and follow-up 📞

Pros	Cons
Great service from Callum, who is friendly and knowledgeable.	Dismal experience reported with Bryce, who added unexpected costs after an agreement was made.
Straightforward sales process with no pressure to buy.	Poor attitude from Bryce, leading to a frustrating experience for customers.
Excellent customer service skills, making the purchasing process easy.	Lack of responsibility taken by staff, causing miscommunication and wasted time.
Positive experiences with multiple customers praising Callum's assistance.	Inconvenience felt by customers due to staff not having authority to make decisions on-site.
Value for money and smooth transactions reported by customers.	Negative experiences overshadowing positive ones, leading to reluctance in recommending the dealer.
Customers expressed satisfaction with their new vehicles and the overall experience.

Pros

Cons

Great service from Callum, who is friendly and knowledgeable.

Dismal experience reported with Bryce, who added unexpected costs after an agreement was made.

Straightforward sales process with no pressure to buy.

Poor attitude from Bryce, leading to a frustrating experience for customers.

Excellent customer service skills, making the purchasing process easy.

Lack of responsibility taken by staff, causing miscommunication and wasted time.

Positive experiences with multiple customers praising Callum's assistance.

Inconvenience felt by customers due to staff not having authority to make decisions on-site.

Value for money and smooth transactions reported by customers.

Negative experiences overshadowing positive ones, leading to reluctance in recommending the dealer.

Customers expressed satisfaction with their new vehicles and the overall experience.

Monday	Tuesday	Wednesday	Thursday	Friday	Saturday	Sunday
9 am–5:30 pm	9 am–5:30 pm	9 am–5:30 pm	9 am–5:30 pm	9 am–5:30 pm	10 am–2 pm	Closed

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

9 am–5:30 pm

10 am–2 pm

Closed

Autoworld Cars: The Good Experiences

At Autoworld Cars, customers often find themselves greeted with warmth and professionalism. The shining star of this used car dealership seems to be Callum, who has received numerous commendations for his excellent service.

Customer-Centric Approach: Callum takes the time to listen to customers’ needs and ensures their preferences are met.
Effort Beyond Expectations: One customer shared how Callum arranged to have a freshly arrived vehicle cleaned before their test drive, demonstrating a commitment to customer satisfaction.
Pleasant Atmosphere: Many reviews highlight the enjoyable banter and personal interactions that create a friendly shopping environment.

“Fantastic service. Thanks to Callum and co. Such a pleasure to deal with friendly, helpful, genuine people.” - Happy Customer

This combination of attentive service and lighthearted interactions has made some customers eager to return for future purchases.

Autoworld Cars: The Not-So-Great Experiences

While many have had positive experiences at Autoworld Cars, others recount less favorable interactions. Complaints primarily revolve around inconsistencies in pricing and customer service.

Miscommunication: One client reported an agreement over the phone only to find an unexpected increase in price upon arrival. This led to frustration and wastage of valuable time.
Lack of Professionalism: Some customers felt ignored or treated as an inconvenience, especially by an employee named Bryce. This negative demeanor significantly affected their experience and decision to recommend the dealer.

“Disappointing experience to say the least. Poor attitude from Bryce. Everything seemed to be a problem with no responsibility taken.” - Disappointed Customer

Instances like this highlight the variability in service that potential buyers should consider before visiting.

Autoworld Cars: Accessibility and Facility Benefits

One of the advantages of Autoworld Cars is its commitment to accessibility and facilities that cater to a diverse clientele.

Wheelchair Accessibility: The dealership features both a wheelchair-accessible car park and entrance, ensuring all valuable customers can navigate freely.
Service Options: Autoworld Cars offers delivery services, making it convenient for those who cannot visit the premises directly.

Payment Flexibility

Autoworld Cars accepts various payment methods, including:

Credit cards
Debit cards

This flexibility in payment methods makes the purchase process smoother for customers, enhancing the overall shopping experience.

Autoworld Cars: A Community-oriented Approach

Autoworld Cars has demonstrated a focus on building relationships within the Invercargill area. Customers appreciate the friendly and helpful attitudes of the staff, which is essential for fostering local loyalty.

Community Connection: Previous patrons highlight their intentions to return for future vehicle purchases, hinting at a long-term relationship based on trust and satisfaction.
Repeat Clients: Customers like those who engaged with Callum for multiple deals reinforce the notion of building rapport and reliability.

“I need to say a big Thank You to Callum... His customer service skills were exemplary and way better than some of my previous experiences.” - Grateful Customer

As Autoworld Cars continues to navigate the balance between fulfilling customer needs and maintaining consistency in service, both positive and negative experiences provide valuable insights for potential buyers in their journey toward purchasing a vehicle.

Frequently Asked Questions About Autoworld Cars in Invercargill

What services does Autoworld Cars offer to its customers?

Autoworld Cars provides a range of services to enhance the customer experience, including delivery options for purchased vehicles. They also focus on accessibility, featuring a wheelchair-accessible car park and entrance, ensuring that all customers can comfortably visit the dealership. Additionally, Autoworld Cars specializes in used goods, making it a reliable choice for those seeking quality pre-owned vehicles.

What are the opening hours for Autoworld Cars?

Autoworld Cars operates during specific hours throughout the week to accommodate customers. On weekdays, the dealership is open from 9 am to 5:30 pm, while Saturday hours are from 10 am to 2 pm. Please note that Autoworld Cars is closed on Sundays. These hours are designed to provide flexibility for customers looking to visit and explore their options for used vehicles.

How can I contact Autoworld Cars for inquiries?

For any inquiries or assistance, customers can easily reach Autoworld Cars by phone at +64 3 218 3088. The friendly staff is ready to help with questions regarding vehicle availability, pricing, and services. Whether you're looking to purchase a vehicle or need information about trade-ins, contacting Autoworld Cars directly will ensure you receive the support you need.

What payment options are available at Autoworld Cars?

Autoworld Cars offers a variety of payment options to make the purchasing process convenient for customers. Accepted payment methods include credit and debit cards, allowing for flexible transactions. This ensures that customers can choose the payment method that best suits their needs when purchasing a vehicle from the dealership.

What do customers say about their experiences at Autoworld Cars?

Customer feedback about Autoworld Cars is mixed, with many praising the excellent service provided by staff like Callum, who is noted for being friendly and knowledgeable. However, some customers have reported disappointing experiences, particularly regarding communication and pricing issues with staff like Bryce. Overall, while many appreciate the service, potential buyers are encouraged to communicate clearly to avoid misunderstandings.