Pros 
Cons The Car Man: A Refreshing Experience in Car Buying
When it comes to purchasing a car, many potential buyers feel apprehensive due to the stereotypes surrounding used car dealers. However, The Car Man in Hurworth, New Zealand, stands out with its commitment to outstanding service and customer satisfaction.
Customer testimonials consistently highlight the professional and knowledgeable approach that Phil, the owner, offers:
- Personal Touch: One satisfied customer shared, "I came from Auckland and Phil was kind enough to pick me up." This kind of customer service is rare and adds a personal touch to the car buying experience.
- Expertise in EVs: Phil is not just any car dealer; he specializes in hybrid and electric vehicles (EVs). Many customers have praised his extensive knowledge on these types of cars. As one reviewer noted, "He took the time to show me and tell me about the cars' features," demonstrating his commitment to ensuring buyers feel informed and confident.
The Car Man provides a refreshing alternative to the often impersonal experiences encountered elsewhere.
Customer Praise: A Testament to Professionalism
The Car Man has earned a commendable rating of 4.30, reflecting the high level of service that patrons have come to expect.
Key Highlights from Customer Reviews:
- Accommodating Service: Customers have expressed appreciation for Phil’s willingness to cater to their needs. One buyer stated, "Phil has been extremely accommodating to our questions and allowing us to test drive several cars."
- Fast, Efficient Support: In another instance, a customer lauded Phil for his quick assistance with a faulty charging cable. They remarked, "Best price around for Type 1 8A AC charger! Highly recommended."
Phil’s commitment to fast and friendly service ensures that customers feel valued from start to finish.
Addressing Concerns: A Mixed Bag of Opinions
While many reviews lean positively, it's essential to provide a balanced perspective. Not all experiences at The Car Man have received glowing endorsements:
- Mixed Reviews: Some customers have reported less than satisfactory experiences, labeling the service as "very rude and unprofessional." Such comments serve as a reminder that, like any business, experiences can vary.
- Recommendation to Look Elsewhere: One customer advised potential buyers to consider purchasing from Auckland instead, indicating that service experiences can fluctuate.
Despite these criticisms, the overall sentiment remains predominantly positive, with suggestive opportunities for improvement.
Accessibility and Convenience: A Welcoming Environment
The Car Man takes accessibility seriously, providing features that ensure all customers can comfortably explore their vehicle options:
- Wheelchair-accessible Car Park: Designed with everyone in mind, The Car Man features a dedicated wheelchair-accessible parking space, making it easier for individuals with mobility challenges.
- Accessible Entrance: The establishment is equipped with an entrance that accommodates all, ensuring that no one feels excluded.
Additional Information:
Location: The Car Man is conveniently situated at Ruru Lane, Hurworth 4310, New Zealand, making it easily reachable for locals and visitors alike.
Opening Hours:
- Monday to Friday: 9:30 am – 6 pm
- Saturday: 10 am – 4 pm
- Sunday: Closed
Whether seeking knowledge about hybrid technology or enjoying a personalized buying experience, The Car Man strives to be a beacon of exceptional service in the Hurworth area. Highly recommended!