Pros 
Cons Stortford Auto Sales: A Five-Star Experience Awaits
Stortford Auto Sales, located in the heart of St Leonards, Hastings, has garnered a commendable rating of 4.00 stars, primarily due to its exceptional customer service and a wide selection of quality used vehicles. Customers have consistently praised their experience, highlighting the friendly and helpful staff, particularly Brendon and Stratton, who have gone above and beyond to make car purchasing smooth and stress-free.
Some noteworthy points about Stortford Auto Sales include:
- Dedicated Staff: Brendon was noted for accommodating customers outside of regular hours, ensuring their needs are met regardless of circumstances.
- Commitment to Quality: Customers have reported restful experiences, citing that they felt reassured about their vehicle purchases after consultation with their mechanics.
- Customer-Centric Approach: Issues with purchased vehicles were addressed promptly, with Stortford Auto Sales covering repair costs without hassle.
A Diverse Inventory of Vehicles
At Stortford Auto Sales, customers can expect a diverse inventory that includes:
- Cars: Stylish sedans perfect for daily commutes
- SUVs: Spacious vehicles ideal for families and adventures
- Vans: Practical choices for business or larger groups
This wide array ensures that every customer can find a vehicle that meets their specific requirements. Customers repeatedly express satisfaction in their choices, often remarking that the selection is well-groomed and consistently in excellent condition.
Streamlined Purchasing Process
Stortford Auto Sales has garnered praise for its efficient purchasing process. Customers have highlighted the following aspects:
- Transparency: Customers noted that Stortford Auto Sales maintains transparency throughout the buying process, which builds trust.
- Finance Options: Competitive financing options are available, making it easier to drive away in a new car without making compromises.
- Hassle-Free Experience: Customers appreciate the straightforward transactions devoid of pressure tactics commonly associated with car sales.
Customer Experiences
A sample of customer experiences:
- A buyer appreciated the no-drama after-sales service, particularly when issues arose with the stereo system and reverse camera.
- Another customer celebrated a years-long relationship with Stortford Auto Sales, affirming that every car purchased has been reliable and fulfilling.
Areas for Improvement
While Stortford Auto Sales has received overwhelmingly positive feedback, there are areas that warrant attention:
- Management Issues: A few customers reported discontent with management concerning promised services that were not honored, such as free details and service.
- Word of Mouth Deals: Extra caution is advised when discussing deals through word of mouth, as discrepancies may occur.
Summary of Feedback
- Positive: Friendly staff, excellent vehicle condition, transparent transactions
- Negative: Inconsistency in management promises and word of mouth dealings
Overall, Stortford Auto Sales is committed to providing high-quality service and vehicles, making it a go-to destination for used cars in Hastings. Whether you're a first-time buyer or looking to upgrade, Stortford Auto Sales stands ready to deliver an exceptional experience marked by professionalism and quality.