Pros 
Cons A Reputation Built on Exceptional Service
Stephen Hill Motors - Hastings has gained a stellar reputation within the local community, boasting an impressive 4.50 rating that speaks volumes. Customers have showered the dealership with praise, particularly highlighting the incredible service provided by team members like Bruce, Scott, and Kahlia.
Personalized Attention: One customer shared, "Incredible service received from Bruce! Nothing was ever a problem." This sentiment is echoed throughout numerous reviews, where patrons note the proactive communication and individualized care offered by staff.
Follow-Up Care: Bruce's commitment doesn’t stop after the sale. As one customer noted, "Bruce still follows up to check we are happy and enjoying the car." This dedication to customer satisfaction ensures that buyers feel supported even after their purchase.
Seamless Buying Experience
At Stephen Hill Motors, the buying process is designed to be as smooth as possible. Many customers have described their experiences as seamless, from the initial inquiry to taking delivery of their vehicle.
No Pressure Sales: Scott’s approach is frequently mentioned for its non-harassing nature. Customers appreciate "a pleasure dealing with Scott, he made the whole process seamless." This creates an inviting environment for clients who may feel intimidated by the traditional car buying experience.
Professional Paperwork Handling: Kahlia is another star in the dealership, turning potentially daunting paperwork into an effortless task. One customer said, "Thank you to Kahlia, for making the paperwork seamless." This highlights the importance of having knowledgeable staff in all aspects of the dealership operations.
Customer Satisfaction: More than Just a Transaction
What sets Stephen Hill Motors apart is its unwavering commitment to customer satisfaction, transforming what could be a simple transactional experience into one that fosters long-term relationships.
Accommodating Remote Customers: A customer noted how accommodating the team was for those located outside Hastings. The dealership managed an independent pre-purchase inspection and coordinated transport, demonstrating their dedication to making things work for every client.
Handling Unforeseen Issues: One review captures it perfectly: "Unforeseen issues arose... Stephen Hill were very helpful in working with us throughout the process." The dealership's commitment to finding a resolution further instills trust and confidence in potential buyers.
Strong Community Connections
Stephen Hill Motors - Hastings is more than just a car dealership; it's a community hub offering dedicated and friendly service.
Community Engagement: Customers frequently mention how welcoming the staff, like Sarah at the reception, are. A review stated, "Sarah... was very welcoming; she kept me updated on my car process." This shows the dealership's focus on creating a warm atmosphere for all visitors.
Expertise in Diverse Offerings: Whether you're interested in luxury vehicles like the 2022 Next Gen Ford Ranger or other used goods, the knowledgeable staff are equipped to guide you through the options. One customer emphasized how they received an "excellent offer on my trade-in," reinforcing that Stephen Hill Motors values not just sales, but the overall experience.
In a world where customer service often takes a back seat, Stephen Hill Motors - Hastings leads by example, ensuring that every interaction is a positive one. From the first handshake to ongoing support, this dealership exemplifies what it means to put the customer first. If you're in the market for a vehicle, consider seeking out Stephen Hill Motors – you won't be disappointed.