Pros 
Cons The Allure of Winger Hamilton: A First Look
Winger Hamilton stands prominently in Te Rapa, Hamilton, offering a diverse selection of vehicles, including renowned brands like Subaru, Suzuki, Jeep, RAM, Fiat, and MG. With a respectable rating of 4.30, customers are often drawn to the dealership's showroom, eager to find their next vehicle.
The well-organized facility comes equipped with:
- Wheelchair-accessible car park and entrance
- In-store shopping for a hassle-free car-buying experience
Even amidst the commendation, there are underlying concerns about their customer service, particularly regarding post-purchase interactions.
The Afsales Experience: A Story of Disappointment
It seems that while Winger Hamilton entices customers with its array of vehicles, its aftersales service has garnered a fair share of complaints. One recent experience shared by a loyal Subaru owner highlights the significant gap in customer support:
- Issue: A 2022 WRX with an engine warning light
- Expectation: Assistance and warranty support
- Reality: An unpleasant encounter with a front desk employee, who claimed the car was out of warranty and demanded $200 for inspection.
"Never buying Winger cars again!"
This sentiment resonates with several customers who have encountered similar issues, resulting in distrust and frustration towards both the dealership and the Subaru brand as a whole.
Service Department: Highs and Lows
Winger Hamilton’s service department appears to be a mixed bag, with customers expressing both satisfaction and deep dissatisfaction. On one hand, a customer praised the team for a quick wheel alignment on their Suzuki Ignis, highlighting the comfort of the waiting area and the quality of service received. On the other hand, other customers have shared tales of inefficiency and unexpected costs.
Common Complaints:
- Incompetence:
- Long wait times despite prior bookings (e.g., a simple service taking nearly a full day)
- Lack of Communication:
- Frustration from being uninformed about service timelines
- Overcharging:
- Instances where customers felt they paid excessively for minimal or unnecessary services (e.g., wiper fluid replacements without addressing more pressing needs like tire changes).
"NOT HAPPY with the service!"
Customer Experiences: A Dual Narrative
Reactions from customers span across a broad spectrum, emphasizing the importance of personal experiences when it comes to choosing a car dealership.
Positive Experiences:
- Friendly Staff: Madi’s warm demeanor and professionalism left a good impression on many, establishing a sense of welcome.
- Excellent Communication: Customers appreciated being kept in the loop throughout their service journey.
- Supportive Sales: Some customers consistently mentioned helpful salespeople who could make the car-buying process smooth.
Negative Experiences:
- Rip-off Claims: One Jeep owner felt cheated after spending over $1,300 on unnecessary repairs that did not resolve their vehicle’s issues, raising significant concerns about transparency and accountability.
- Routine Errors: Complaints about unnecessary services, such as filling wiper fluid while neglecting critical issues.
In summary, while Winger Hamilton has the potential to captivate customers with its extensive range and initial service, its after-sales support and service department efficiency require substantial improvement to create a seamless ownership experience.