Pros 
Cons Auto 66: Customer Experiences That Shine Bright
At Auto 66, located in the heart of Hamilton's Frankton borough, customers have reported a variety of experiences upon walking through its doors. With a commendable rating of 4.40, the used car dealership has managed to enchant many buyers while causing a few to utter caution.
Five-Star Service and Customer Care
Many buyers leave Auto 66 feeling thrilled with their purchases, primarily due to the exceptional service provided by the staff.
- Darryn, Heath, and Luke have emerged as customer favorites, earning praise for their professionalism and dedication.
- Customers note that the team goes above and beyond to ensure a smooth buying experience. For example, one review highlights, “The service we received was top notch terrific.”
- First-time buyers appreciate small gestures, such as receiving a goodie bag to take home, making them feel valued and special.
This dealership appears to have mastered customer engagement, with clients frequently recommending it to friends and family.
"If you want top service, go and talk with Luke, Heath, and Darryn. They are excellent at helping you!"
The Dark Side: Cautionary Tales
Not all experiences at Auto 66 have been positive. Some customers have raised serious concerns about the safety and quality of the vehicles sold.
A poignant complaint details a customer who purchased a vehicle three years ago for $7,250, only to discover it had been involved in a collision and improperly repaired.
The revelations of fiberglass bog fill being used instead of proper repairs have sparked outrage, with customers feeling deceived and unsafe. This buyer reflects:
“Auto 66 sold us a broken car and continually refuse responsibility.”
The contrasting experiences highlight a potential lack of due diligence on the dealership's part.
Navigating the Positive Feedback
Despite some negative reviews, many customers celebrate their journey with Auto 66. Here’s a glimpse of the key elements making Auto 66 a popular choice for car buyers:
- Diverse Offerings: With a range of quality used cars, Auto 66 caters to various budgets and preferences. Their stock appears able to please differing tastes.
- Accessibility: Their facilities feature wheelchair-accessible entrances and parking, ensuring that all customers can comfortably visit the dealership.
- Payment Flexibility: Auto 66 accepts credit cards, debit cards, and NFC mobile payments, making transactions straightforward and convenient.
Regulars express gratitude towards the staff's efforts, often coming back for repeat purchases, as one customer shared, “Our family have purchased 5 cars now and we have nothing but praise for them.”
What Potential Buyers Should Know
For anyone considering a visit to Auto 66, it's essential to approach with both excitement and caution. The dealership certainly boasts a dedicated team ready to assist with car purchases, alongside offering quality customer service. Yet, as with any used car dealer, there are important steps to take before making a commitment:
- Perform a Thorough Inspection: Always have a vehicle inspected by a trusted mechanic before purchase.
- Research the Vehicle History: Utilize services that provide vehicle history reports to ensure safe investment.
- Connect with Previous Buyers: Engaging with fellow customers can provide insights into their experiences with specific vehicles.
In conclusion, Auto 66 serves as a vibrant spot for car enthusiasts in Hamilton, mingling positive attributes with cautionary tales. It's a marketplace where customer service reigns, yet buyers are encouraged to proceed with due diligence.