Pros 
Cons AJ Motors Frankton: An Impressive Reputation
AJ Motors Frankton has built a notable reputation in the used car dealership landscape, boasting an impressive rating of 4.60. The dealership is conveniently located at 14 Grasslands Place, Frankton, Hamilton 3204, New Zealand, making it accessible for residents looking to purchase a vehicle.
Customer Experiences
The customer experiences at AJ Motors Frankton are generally positive, characterized by excellent service and a well-curated inventory. Here are some testimonials from satisfied clients:
Anna's Exceptional Service: One customer mentioned, "Had a fantastic experience yesterday purchasing my new car. Anna was great to deal with and made everything so easy. I really appreciate the great service and going the extra mile of delivering the car to my place.”
A Trustworthy Destination: Another happy customer said, "This is a very good car buying experience, and this store is trustworthy." The professionalism and enthusiasm of the sales staff contribute significantly to this perception.
Seamless Long-Distance Transactions: A customer from Christchurch shared, "The service and support was first class... these were dealt with in a very professional manner," highlighting the dealership's ability to manage logistical challenges effectively.
Positive Features at AJ Motors Frankton
AJ Motors Frankton offers a variety of features and amenities designed to enhance the customer experience, making it a standout option for car buyers.
Facilities and Accessibility
- Service Options:
- Delivery service available
- In-store shopping for a hands-on experience
- Accessibility:
- Wheelchair-accessible car park and entrance
- Gender-neutral toilets for inclusivity
- Amenities:
- A focus on being LGBTQ+ friendly
- A transgender safe space, fostering an inviting environment for all
Offerings
- Car Wash Services: Customers can enjoy a clean vehicle as part of their experience.
- Repair Services: Post-purchase support ensures customers feel secure in their investment.
- Diverse Inventory: Offering a range of quality used cars in two expansive parking lots.
Areas for Improvement
Despite numerous positive experiences, AJ Motors Frankton has received a few complaints that warrant attention. Some customers have expressed concerns regarding transparency and vehicle condition upon purchase.
Notable Issues
Concerns from a Recent Buyer: One customer reported multiple issues with their vehicle, including:
- Only receiving one key
- A repainted bumper and rear section, with suspicion of prior damage
- Dog hairs found inside the car
They noted that although the dealership provided a new key, other concerns were left unaddressed despite a promise of a $100 refund.
Advice for Future Buyers: “Please whoever buy a car from these people...do full inspection of the car,” emphasized this customer. It serves as a crucial reminder for prospective buyers to conduct thorough checks before finalizing their purchase.
Celebrating Customer Satisfaction
AJ Motors Frankton has garnered rave reviews from many customers who appreciate the staff's dedication to excellent service.
Happy Customers
- Overall Satisfaction: Many customers consistently express how pleasant and prompt the service is, with one recently stating, “Was a pleasure dealing with Anna. She was pleasant and prompt.”
- Community Recommendations: Various customers are more than willing to recommend AJ Motors, showcasing a list of sentiments that echo enthusiasm:
- “A HUGE Thank You to Mr. Zhang & his amazing team!”
- “I would recommend this brilliant car dealership to anyone on their search for the right vehicle.”
- Friendly and helpful staff allow for a very enjoyable car-buying experience.
In summary, AJ Motors Frankton stands out as a reputable used car dealer in New Zealand, providing an overall positive shopping experience while also highlighting the importance of diligence in vehicle inspection prior to purchase.