Pros 
Cons Buyer Beware: Cautionary Tales from Turners Cars Dunedin
When it comes to purchasing used cars, Turners Cars Dunedin has received a mixed bag of reviews, leaning towards a cautionary note for prospective buyers. With an overall rating of 3.90, experiences can tread a diverse path, ranging from excellent service to deeply disappointing encounters.
Many customers have reported troublesome purchases, including serious mechanical issues soon after buying. For instance:
- One unhappy customer recounted purchasing an SUV that required a brand-new transmission just three months after purchase, despite having driven less than 10,000 km. They reported feeling ignored and strung along while seeking assistance, emphasizing a lack of support once the sale was completed.
- Another buyer shared a frustrating experience involving a Subaru XV that upon home inspection, exhibited clear signs of neglect, such as low coolant levels and a leaking transmission. The buyer was left with the staggering realization that essential checks may not have been conducted.
Stellar Service for Some, But Not for All
While the negative experiences seem to draw attention, it's essential to balance them with positive encounters that some customers had with Turners. Here are highlights from positive reviews:
- Friendly and Helpful Staff: Several posts praised the professionalism and friendliness of the sales team, particularly naming Cory and Nick for making the purchasing process smooth and enjoyable.
- Efficient Sales Process: Customers appreciated how well their purchases were managed, emphasizing that even in a high-stakes purchase, like a vehicle, the staff maintained a level of efficiency and professionalism, which made the transaction feel secure.
Transparency Issues: The Need for Improved Communication
A common thread of dissatisfaction among buyers relates to transparency and the quality of inspections on the vehicles sold. Multiple reviews raised concerns about:
Hidden Defects: Many customers reported significant mechanical issues not disclosed at the time of sale, like:
- Damage to critical components that later necessitated costly repairs.
- Serious inconsistencies between the vehicle's condition during inspection and its actual state post-purchase.
Poor Communication: Customers often found it challenging to communicate with the dealer's support team, noting difficulties in reaching someone for help post-purchase. This lack of follow-up was particularly noted in cases where issues arose shortly after transactions.
A Mixed Bag of Reviews: What to Consider Before Buying
Given the reviews, potential buyers must consider several essential factors before making a purchase decision at Turners Cars Dunedin:
- Warranty Options: Check if your vehicle includes a warranty, which may mitigate future costs from unexpected repairs.
- Conduct Thorough Inspections: Buyers are advised to seek independent vehicle assessments before finalizing a purchase.
- Document Everything: Keep records of communications, offers, and defects noted, which may help if disputes arise after the sale.
- Be Aware of Business Model: Turners Cars Dunedin emphasizes quick turnovers which could correlate with lower offers on trade-ins and a potentially lower quality of service.
In the end, purchasing a vehicle from Turners Cars Dunedin may yield a rewarding experience for some, but prospective buyers should tread carefully and remain vigilant to avoid the pitfalls highlighted by previous clients.