Pros 
Cons Taylormade Motors: A Mixed Bag of Experiences
Located in South Dunedin, Taylormade Motors boasts a commendable rating of 4.40. Despite this, customer experiences reveal a wide range of sentiments surrounding their services. State-of-the-art car deliveries and a commitment to accessibility are strengths of this dealer. However, reports of questionable service ethics and customer treatment offer potential buyers a word of caution.
Praises: Exceptional Service and Professionalism
While there have been complaints, many customers praise Taylormade Motors for their customer service excellence. Here are some highlights:
Helpful Staff: Many customers commend the professionalism and friendliness of team members. Richard, for example, is frequently mentioned as going above and beyond to assist clients.
Smooth Processes: Experience shared by Mark and Shona from Hokitika shows that Taylormade Motors strives for transparency in transactions. They noted:
“They actively looked for a car for me after my first visit and even provided a loan car.”
Remote Purchases: One satisfied customer purchased a vehicle remotely through Dan, emphasizing ease of communication and satisfaction with the vehicle.
Complaints: A Cautionary Tale
Amidst the praises, there are several concerning reviews that potential customers should consider:
Hidden Issues: One individual experienced significant trouble shortly after purchase, facing immediate car issues and a lack of support from staff. Frustrated, they remarked:
“They ignored me and tried to blame it on the age of the car.”
Damaged Trust: A customer reported witnessing staff cause further damage while inspecting their car, leading to feelings of distrust and a feeling of betrayal, stating:
“The owner threw the keys into the car and told us to leave.”
Financial Burden: Other reviews highlight that some customers faced steep repair costs post-purchase, which greatly affected their overall impression.
Accessibility and Payment Options: A Step in the Right Direction
Taylormade Motors makes strides to be inclusive, offering several accessibility options and payment methods:
- Accessibility Features:
- Wheelchair-accessible entrance and car park, enabling easier access for all customers.
- Diverse Payment Methods:
- Credit and Debit Cards: Acceptable for transactions, catering to a broad customer base.
- NFC mobile payments: Emphasizes modern convenience for tech-savvy clients.
Customer Experience: Balance of Satisfaction and Discontent
The review landscape for Taylormade Motors illustrates a dichotomy in customer experiences, summarized below:
| Experience Type | Feedback |
|---|---|
| Positive | Valued customer service, friendly staff |
| Negative | Hidden issues, trust concerns |
| Accessibility | Rated positively by disabled customers |
| Payment Flexibility | Highly rated due to diverse options available |
In the world of car dealerships, Taylormade Motors presents an intriguing case. For every outstanding review, there's a cautionary tale, reminding buyers to conduct their due diligence before making a purchase.