Southern Motor Group: Customer Experiences at Dunedin's Dealer

Southern Motor Group Photos

Pros	Cons
Nick made the sale an easy no stress day without the stress and pressure sale tactic you often see at other dealers.	Promised courtesy car was not available during service.
Swift hassle-free process with fantastic service from the team.	Delays in service completion, with customers waiting longer than expected.
Grant proactively engaged with customers, providing valuable advice and options.	Lack of apology or acknowledgment for service delays and issues.
Excellent service from Cal, who is easy to deal with and solution-focused.	Negative experiences reported with the service department, leading to disappointment.
Cal provided regular updates throughout the purchase process and went above and beyond in delivering the car.
Knowledgeable staff who can answer all questions professionally and responsively.
Straightforward and timely process when buying a car, leading to customer satisfaction.

Pros

Cons

Nick made the sale an easy no stress day without the stress and pressure sale tactic you often see at other dealers.

Promised courtesy car was not available during service.

Swift hassle-free process with fantastic service from the team.

Delays in service completion, with customers waiting longer than expected.

Grant proactively engaged with customers, providing valuable advice and options.

Lack of apology or acknowledgment for service delays and issues.

Excellent service from Cal, who is easy to deal with and solution-focused.

Negative experiences reported with the service department, leading to disappointment.

Cal provided regular updates throughout the purchase process and went above and beyond in delivering the car.

Knowledgeable staff who can answer all questions professionally and responsively.

Straightforward and timely process when buying a car, leading to customer satisfaction.

Monday	Tuesday	Wednesday	Thursday	Friday	Saturday	Sunday
8 am–5 pm	8 am–5 pm	8 am–5 pm	8 am–5 pm	8 am–5 pm	9 am–4 pm	10 am–4 pm

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

8 am–5 pm

9 am–4 pm

10 am–4 pm

Southern Motor Group: A Customer-Centric Experience

Southern Motor Group, located at 300 Andersons Bay Road, South Dunedin, has carved a niche for itself in the car dealership landscape of New Zealand. With a commendable rating of 4.30, this dealer is well-regarded for its commitment to customer satisfaction. Many buyers have highlighted their experiences with the knowledgeable sales staff, especially team members like Cal and Grant, who make the purchasing process feel seamless and comfortable.

Praises for the Sales Team

Countless customers have taken to sharing their positive experiences at Southern Motor Group, often highlighting the helpfulness and professionalism of their sales team. Some notable experiences include:

Nick's relaxed approach: Customers appreciate that Nick avoids the high-pressure sales tactics typical at many dealerships, allowing for a stress-free buying environment.
Grant's proactive service: When one customer sought a new Subaru Forester Hybrid 2025 model, Grant not only engaged in discussions but also guided them towards the newer 2026 model, showcasing their dedication to providing the best options.

"Once again, fantastic service from Cal. He is so easy to deal with, is a great listener and is solution-focused." – A satisfied customer.

Reviewing the Facilities and Services

Southern Motor Group boasts an array of facilities designed to enhance the customer experience:

Service Options:
- Delivery
- In-store shopping
- On-site services
Accessibility Features:
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
Flexible Payment Options:
- Credit cards
- Debit cards
- NFC mobile payments
- Cheques

These facilities ensure that all customers, regardless of their needs, feel welcome and supported throughout their visit.

Experiences with Vehicle Purchases

From first-time buyers to seasoned car enthusiasts, customers have praised Southern Motor Group's approach to the sales process:

Exceptional Communication: Many have commented on the consistent updates and clear communication provided by their sales representatives.
Personalized Service: Whether it’s helping customers find the ideal vehicle or going the extra mile to deliver cars to specific locations, the staff's responsiveness stands out.

For example, one customer shared about their experience buying a Volkswagen Tiguan Allspace, stating, "He was very knowledgeable about the vehicle and could answer all of my questions. It was a really easy and enjoyable experience."

Areas for Improvement

Despite the many glowing reviews, some customers have expressed concerns regarding service department experiences, suggesting that Southern Motor Group can improve in certain areas:

Inconsistent Service Promises: One customer reported discrepancies regarding promised courtesy cars and service completion times, leading to frustration.
Lack of Apologies or Acknowledgment: Feedback indicated that when issues arose, communication from the service team fell short of expectations, emphasizing the need for improved follow-up and customer care.

In light of these experiences, it’s essential for Southern Motor Group to take constructive feedback seriously to continue enhancing their customer service reputation.

“Folks, don’t have high hopes and you won’t be disappointed with Southern Motor Group's service department.” – A customer reflection.

With its friendly sales staff and a broad range of vehicles, Southern Motor Group continues to strive for excellence. However, addressing the concerns raised will undoubtedly elevate their standing even further in the Dunedin area.

Frequently Asked Questions About Southern Motor Group Car Dealership in Dunedin

What services does Southern Motor Group offer to its customers?

Southern Motor Group provides a variety of services to enhance the car buying experience. Customers can enjoy delivery options, in-store shopping, and on-site services. The dealership is committed to making the process as convenient as possible, ensuring that every customer feels supported throughout their journey. Whether you're looking for a new vehicle or need assistance with your current one, Southern Motor Group is here to help.

What are the opening hours for Southern Motor Group?

Southern Motor Group operates with flexible hours to accommodate its customers. The dealership is open from 8 am to 5 pm on weekdays, with Saturday hours from 9 am to 4 pm, and Sunday from 10 am to 4 pm. This schedule allows customers to visit at their convenience, whether they are looking to purchase a vehicle or require service. Southern Motor Group aims to provide accessibility and convenience for all its clients.

How can I contact Southern Motor Group for inquiries?

For any inquiries, customers can easily reach Southern Motor Group by phone at +64 3 455 5500. The friendly staff is ready to assist with any questions regarding vehicle purchases, services, or general information about the dealership. Southern Motor Group values customer communication and strives to provide prompt and helpful responses to ensure a positive experience for all.

What payment options are available at Southern Motor Group?

Southern Motor Group offers a range of payment options to cater to different customer needs. Accepted methods include cheques, credit cards, debit cards, and NFC mobile payments. This variety ensures that customers can choose the payment method that best suits their preferences, making the purchasing process smoother and more convenient. Southern Motor Group is dedicated to providing a hassle-free experience for all buyers.

Is Southern Motor Group accessible for individuals with disabilities?

Yes, Southern Motor Group is committed to accessibility for all customers. The dealership features a wheelchair-accessible car park and entrance, ensuring that individuals with disabilities can navigate the premises with ease. Southern Motor Group believes in providing an inclusive environment where everyone can feel welcome and supported during their visit, regardless of their mobility needs.