Pros 
Cons Mitchell Motor Court: Car Deals Galore
At Mitchell Motor Court, located at 299 Kaikorai Valley Road, Bradford, Dunedin, customers can expect not just a vast selection of vehicles, but also a remarkable buying experience. With a stellar rating of 4.50, this car dealership prides itself on creating an inviting atmosphere for all clientele. Whether searching for a hatchback, SUV, or even a van, visitors will find an array of options to choose from.
One enthusiastic customer stated, “Great car yard with welcoming and helpful staff! They got a car ready for me to test drive when I arrived, and most of the paperwork was filled out, making the entire process so much smoother.”
Key Highlights:
- Diverse inventory of vehicles.
- Helpful and accommodating staff.
- Quick and efficient paperwork process.
Exceptional Customer Care
The heart of Mitchell Motor Court lies not just in the cars they sell, but in their commitment to customer satisfaction. Warm and professional, the team is dedicated to ensuring positive experiences for every buyer, whether they're purchasing in-person or over the phone.
A satisfied client shared, “James and the team were excellent to deal with, especially considering I bought the car over the phone from Christchurch. The price was fair, and they arranged everything, including a transmission service!”
Features of Customer Service:
- Personalized Attention: Staff members take the time to understand what each customer is looking for.
- Follow-up Support: Even post-purchase, customers have reported receiving assistance and answers to their questions.
- Family-friendly Environment: The dealership ensures comfort for customers visiting with children, catering to families in a nurturing manner.
Experiences That Speak Volumes
Driving away satisfied and happy is a recurring theme among customers of Mitchell Motor Court. From initial inquiries to completed transactions, their experiences are largely characterized by positivity. However, like any business, there are a few mixed experiences, which are imperative to address.
For instance, while most buyers enjoyed seamless transactions, one customer expressed frustration over a misfiring vehicle and claimed that the initial diagnosis was inadequate. They stated, “I was told my car was thoroughly checked and couldn’t find anything wrong. After changing the spark plugs myself, the problem disappeared!” This highlights the importance of rigorous checking processes, even under warranty.
Feedback Summary:
Positive Experiences:
- Stress-free purchasing process.
- Active support from staff during and after the sale.
- Fast and efficient service.
Areas for Improvement:
- Diagnosing potential issues more thoroughly.
- Ensuring communication is maintained when offers are in negotiation.
A Community-Focused Approach
Mitchell Motor Court is more than just a car dealership; it’s a community staple. The efforts made by staff to cater to every visitor’s needs—especially on busy days—demonstrates their dedication to exceptional customer service.
One reviewer noted, “Despite being the first day back for the year and with their busy backlog, Jono and his team still managed to make it work for us. We test drove, purchased, and drove out the same day!”
Community Engagement:
- Accessibility Features: Wheelchair-accessible parking and entrances welcome all customers.
- Flexible Operating Hours: Open throughout the week with varied hours for convenience.
- Customer Loyalty: Many patrons express willingness to return for future purchases.
In summary, Mitchell Motor Court in Dunedin stands out as a car dealer where customers not only find vehicles but also a team dedicated to ensuring their satisfaction. Whether you're in the market for your first car, a family vehicle, or a reliable service partner, this dealership aims to meet a wide range of automotive needs.