Midway Motors (1979): A Mixed Bag of Car Buying Experiences in Dunedin

Midway Motors (1979) Photos

Pros	Cons
Chris provided excellent service and went to great lengths to assist customers.	Some customers experienced issues with their vehicles after purchase, leading to dissatisfaction.
Customers appreciated the friendly and helpful staff, particularly Jamie and Chris.	There were reports of missing parts when picking up the car.
The dealership is a long-standing family business, which many customers like to support.	One customer faced significant repair costs after being told by Midway that a replacement engine was needed, which turned out to be unnecessary.
Great selection of cars available on the forecourt.	A customer felt disappointed with the service after their daughter's first vehicle purchase, citing problems that were not properly diagnosed.
Customers reported a smooth purchasing process with minimal fuss regarding documentation.	A few customers mentioned that the service was only satisfactory during the purchasing process, but issues arose later.
The team is knowledgeable and made customers feel welcome.
The car was delivered in spotless condition after purchase.
Quick and efficient car repairs were highlighted, with some repairs completed in less than 48 hours.
Customers expressed gratitude for the quality workmanship and customer service.
Many customers highly recommend Midway Motors for purchasing vehicles.

Pros

Cons

Chris provided excellent service and went to great lengths to assist customers.

Some customers experienced issues with their vehicles after purchase, leading to dissatisfaction.

Customers appreciated the friendly and helpful staff, particularly Jamie and Chris.

There were reports of missing parts when picking up the car.

The dealership is a long-standing family business, which many customers like to support.

One customer faced significant repair costs after being told by Midway that a replacement engine was needed, which turned out to be unnecessary.

Great selection of cars available on the forecourt.

A customer felt disappointed with the service after their daughter's first vehicle purchase, citing problems that were not properly diagnosed.

Customers reported a smooth purchasing process with minimal fuss regarding documentation.

A few customers mentioned that the service was only satisfactory during the purchasing process, but issues arose later.

The team is knowledgeable and made customers feel welcome.

The car was delivered in spotless condition after purchase.

Quick and efficient car repairs were highlighted, with some repairs completed in less than 48 hours.

Customers expressed gratitude for the quality workmanship and customer service.

Many customers highly recommend Midway Motors for purchasing vehicles.

Monday	Tuesday	Wednesday	Thursday	Friday	Saturday	Sunday
9 am–5 pm	9 am–5 pm	9 am–5 pm	9 am–5 pm	9 am–5 pm	Closed	Closed

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

9 am–5 pm

Closed

Customer Service: A Spectrum of Experiences

Midway Motors (1979) has garnered a diverse array of customer reviews that highlight the strengths and weaknesses of their service. With an overall rating of 4.20, many patrons have praised the dealership for its approachable staff and helpfulness.

Praises for Chris: Multiple customers have mentioned the exemplary service provided by Chris, who has been described as:
- Friendly and accommodating
- Willing to go to extra lengths to make the buying process work for customers
- Effective in building rapport, making interactions enjoyable

“Chris was great to deal with. He went to some lengths to try to make things work for us.”

No Fuss Repairs: Many customers have expressed satisfaction with after-sales service, particularly highlighting the fast turnaround on repairs, which is crucial for maintaining customer trust.

However, it’s not all positive. Some clients have had disappointing experiences regarding post-purchase support, citing serious issues with their vehicles that were not adequately addressed.

“Would not recommend. ... A repair job cost me $800 compared to a $5000 warranty from Midway.”

Vehicle Quality and Selection

Midway Motors (1979) prides itself on offering a good selection of vehicles, particularly in the used car segment. Shoppers can expect:

Extensive Forecourt: Customers have noted that the forecourt is well-stocked with a variety of vehicles suitable for different preferences and budgets.
Quality Assurance: According to some users, when they picked up their cars, the vehicles were cleaned and well-presented, showcasing a commitment to quality.
Inventory Diversity: The inventory frequently changes, offering options ranging from family cars to utilitarian vehicles, designed to meet a wide range of needs.

However, some customers have reported missing parts upon collection of their vehicles, adding an element of concern regarding the thoroughness of the dealership’s delivery process.

Accessibility and Facilities

Midway Motors (1979) is dedicated to providing a welcoming environment for all customers.

Accessibility Features:

Wheelchair Accessible: The premises boasts a wheelchair-accessible entrance and parking area, ensuring that everyone has equal opportunity to access their services.
On-Site Services: They offer delivery and on-site repairs, allowing customers convenience in servicing their vehicles without the need for traveling.

Customer-Friendly Payments:

Accepts a range of payment options including:
- Credit Cards
- Debit Cards
- NFC mobile payments

This accessibility enhances the customer experience, making it easier for individuals to navigate their options and complete transactions.

Long-standing Reputation and Community Ties

Established in 1979, Midway Motors (1979) has built a reputation as a family-run business within the Mosgiel community. The dealership’s longevity lends it a certain trustworthiness, as many reviews underscore the importance of supporting local enterprises.

Community Feedback: Customers feel a sense of loyalty towards the dealership, with many stating they will return for future purchases.

“Excellent experience... Great to support a long-standing family business.”

Despite the mixed reviews, the business's dedication to service—both in vehicle sales and repairs—continues to earn them loyal customers, suggesting a pathway for improvement in addressing complaints and enhancing customer experiences.

In summary, the combination of strong service from staff members like Chris and Jamie alongside a commitment to community business creates a distinctive atmosphere at Midway Motors (1979). However, addressing service consistency, especially regarding post-purchase care, could significantly elevate their standing further.

Frequently Asked Questions About Midway Motors (1979) Car Dealer Services

What services does Midway Motors (1979) offer to customers?

Midway Motors (1979) provides a range of services to enhance the customer experience. They offer delivery options and on-site services to ensure convenience. Additionally, the dealership specializes in used goods, making it a great place for those looking for quality pre-owned vehicles. Their commitment to customer satisfaction is evident in the services they provide, ensuring that every visit is a positive one.

What are the opening hours for Midway Motors (1979)?

Midway Motors (1979) operates during the week to accommodate customers. Their opening hours are Monday to Friday from 9 am to 5 pm. However, they are closed on Saturdays and Sundays. This schedule allows customers to visit during the week for inquiries, vehicle purchases, or service needs. It's advisable to plan your visit accordingly to ensure you receive the assistance you need from their friendly staff.

Is Midway Motors (1979) accessible for individuals with disabilities?

Yes, Midway Motors (1979) is committed to accessibility for all customers. The dealership features a wheelchair-accessible car park and entrance, ensuring that individuals with mobility challenges can easily access their services. This focus on inclusivity reflects their dedication to providing a welcoming environment for everyone, making it easier for all customers to explore their vehicle options and receive assistance.

What payment options are available at Midway Motors (1979)?

Midway Motors (1979) offers a variety of payment options to accommodate their customers. They accept credit cards, debit cards, and NFC mobile payments, making transactions convenient and flexible. However, it's important to note that they do not accept certain credit cards. This range of payment methods ensures that customers can choose the option that best suits their needs when purchasing a vehicle or utilizing their services.

What can customers expect in terms of customer service at Midway Motors (1979)?

Customers can expect exceptional customer service at Midway Motors (1979). Many reviews highlight the friendly and knowledgeable staff, who are dedicated to making the car buying experience enjoyable. The team, including Chris and Jamie, is known for their helpfulness and willingness to go the extra mile. Whether it's answering questions or assisting with repairs, customers consistently report positive interactions that make them feel valued and appreciated.