Jones Motoring: A Kiwi Journey Through Car Buying Experiences

Jones Motoring: A Legacy of Customer Service

At Jones Motoring, located at 19 Factory Road, Mosgiel, Dunedin, the reputation for high-quality customer care spans decades. Many customers recall their first encounters with this used car dealer, often recounting experiences that highlight not just the quality of vehicles but also the dedication of the staff.

• 20 Years of Trust: One long-time customer recently shared:

  "I brought a vehicle off Jones Motoring 20 years ago and in September I experienced the same high level of customer service again."

• Transparent Transactions: Customers appreciate the honesty shown throughout their purchasing journey. For instance, those who opted to buy cars sight unseen received vehicles that were exactly as described.

• Personal Touch: Many testimonials praise the personal attention given by Josh, the owner, who has built a solid relationship with buyers both near and far. A recent client mentioned:

  "Josh is a great car dealer, open, honest and decent."

This long-standing commitment to exceptional service and transparency continues to make Jones Motoring a trusted name in used car sales.

Exceptional Experiences: Customer Testimonials

The true measure of any dealership lies in the testimonials of its customers, and Jones Motoring shines with a wealth of positive reviews. From first-time buyers to experienced car enthusiasts, many share joyous tales of their purchases.

• First-Time Buyers’ Delight: Many customers reflect on their first experience of purchasing a vehicle with appreciation:

  • "We had an amazing experience with Josh in purchasing our first car in NZ!"
  • The Forester they purchased quickly became a cherished part of their new life in New Zealand.

• Cross-Country Convenience: A customer from Christchurch shared their seamless experience:

  "Josh arranged to have the car checked by their mechanic and held onto it while I got on a plane."

• Excellent Service and Comfort: Buyers often mention the comfort and professionalism displayed by the team during their purchases. One satisfied client noted:

  • “All I had to do was sign on the dotted lines while enjoying an excellent cup of espresso coffee.”

Clearly, Jones Motoring is dedicated to ensuring its customers feel valued and informed throughout their buying journeys.

A Mixed Bag: Highlighting Areas of Concern

Not every customer has had a flawless experience with Jones Motoring. A critical review sheds light on potential pitfalls that prospective buyers should be aware of:

• Quality Control Issues: Some buyers are concerned about the thoroughness of vehicle inspections prior to sale. One customer who purchased a Honda Fit Hybrid related:

  "The car did not appear to have undergone a thorough inspection before being sold."

• Warranty Complications: Challenges regarding warranty repairs emerged as a point of contention:

  • A customer described difficulties in dealing with warranty services and repairs, expressing frustration when the dealership insisted on using their preferred mechanic.

• Accountability Concerns: Negative feedback also highlighted issues regarding accountability. A dissatisfied buyer stated:

  "Ultimately, the car was returned to me with an additional dent."

The experiences shared in this section underscore the importance of thorough vigilance when purchasing a used car, prompting future buyers to ask important questions and fully understand their purchase commitments.

Building Relationships: Jones Motoring's Community Approach

Despite mixed reviews, Jones Motoring fosters strong community bonds that go beyond mere transactions. Customers have commented on the lengths the staff goes to ensure a smooth buying experience:

• Commitment to Support: Many patrons express gratitude for the patient and informative assistance provided.

  • "Josh and Richard were incredibly patient with my endless questions."

• Personalized Pickup Services: Multiple customers were impressed by the attention to detail, such as being picked up at the airport by staff:

  "Richard even met me at the airport."

• Creating a Safe Buying Environment: Particularly for first-time buyers, the dealership's approach helps eliminate the fear often associated with buying used cars. One customer shared:

  • “Buying a used car online from a distant dealer was pretty scary!”

In sum, while there have been isolated concerns, the overall community engagement and customer-first mentality at Jones Motoring provide a solid foundation for many satisfied customers, ensuring they remain a popular choice in Dunedin's used car market.