Pros 
Cons NZ Cheap Cars - Christchurch: A Rollercoaster of Car Buying Experiences
Purchasing a used car can often feel like a gamble, but many customers have found their trips to NZ Cheap Cars in Christchurch to be far more rewarding than they anticipated. With an overall rating of 4.20, this used car dealer has garnered a mix of praise and constructive criticism. Here's a closer look at the experiences shared by customers.
Shine and Sparkle: The Positive Glimmers
Outstanding Customer Service: Many patrons have highlighted the exceptional service they received at NZ Cheap Cars. One satisfied customer shared, “I had a great experience buying my car from NZ Cheap. The service was smooth and honest.” The staff, especially Quincey Qian, received accolades for their friendliness and helpfulness, effectively making the car-buying process hassle-free.
Efficient Loan Approval: For those new to New Zealand, the financial process can often be daunting. Fortunately, NZ Cheap Cars garnered compliments about their quick loan approval process. One customer noted, “The approval process was extremely fast, only taking one day!” This efficiency has been a game-changer for many buyers.
Proactive Repairs: Customers have praised the dealer's commitment to customer satisfaction, with one review mentioning how the team efficiently addressed minor flaws discovered during the purchase. The diligent response in sending the car for repairs made a lasting impression, leading to a loyal customer base.
Navigating Through the Challenges
Despite the accolades, not all experiences at NZ Cheap Cars have been flawless. Some patrons have shared their concerns that reveal areas where improvement is necessary.
Widespread Disorganization: One particular review stood out as an example of how disorganization can impact the purchasing experience. A customer recounted their arduous wait time, stating, “I ended up waiting 2.5 hours just for plates to be put on.” This situation also involved multiple customers facing similar issues, which suggests a need for better operational management.
Miscommunication Regarding Vehicle Readiness: A notable criticism came from buyers who were assured of a timely pickup, only to find their vehicles unprepared upon arrival. Such miscommunications can lead to frustration, and while compensation was offered (a $100 voucher), it's clear that customers expect and deserve better coordination.
The Balancing Act: Meeting Expectations
While not every experience aligns perfectly with customer expectations, the staff’s willingness to assist has been acknowledged across various reviews.
Responsive Staff: Many reviews praised staff members for their proactive communication and willingness to resolve issues as they arose. For instance, Moe, one of the sales team members, received special commendations for going above and beyond to address concerns.
Fast-Paced Environment: Several customers expressed admiration for the speed of the purchasing process, with many reporting that the sales and finance teams were knowledgeable and professional. A customer exclaimed, “My purchasing experience was very fast!”, showcasing the dealer's ability to expedite what can often be a lengthy procedure.
Final Thoughts: A Mixed Bag
NZ Cheap Cars in Christchurch stands as a used car dealer with compelling strengths and undeniable weaknesses. While many customers leave with positive experiences due to friendly service and efficient processes, the complaints regarding organization and communication cannot be ignored.
As potential buyers consider this dealership:
- Do Your Homework: Ensure you confirm that all documentation is in order prior to purchasing.
- Stay in Communication: Clear communication with the sales staff can mitigate issues down the line.
- Read Reviews: Previous buyers’ experiences can offer valuable insight.
Ultimately, NZ Cheap Cars seems to be a solid choice for used car shoppers willing to navigate through a few bumps along the road.