Gary Cockram Limited: Exceptional Car Buying Experience in Christchurch

Gary Cockram Limited Photos

Services offered by Gary Cockram Limited

Car Sales: Specializing in Hyundai and Isuzu vehicles 🚗

Personalized Vehicle Walkthroughs: Detailed explanations of car features by knowledgeable staff 🛠️

Pre-Purchase Consultations: Friendly and pressure-free consultations to help customers make informed decisions 🤝

Vehicle Delivery: Timely delivery of vehicles, often ahead of schedule ⏰

Post-Purchase Support: Ongoing assistance and communication for any questions or concerns 📞

Vehicle Servicing: Regular maintenance services for all vehicles, ensuring they run smoothly 🔧

Pros	Cons
Friendly and knowledgeable staff, particularly Jaykob and Jason, who provide excellent customer service.	Inconsistent service during vehicle maintenance, with reports of delays and lack of stock for requested items.
Customers appreciate the no-pressure sales approach, making them feel valued and respected.	Some customers experienced issues with service appointments, such as being late without explanation.
Smooth and stress-free purchasing process, with clear communication about vehicle features and delivery timelines.	Concerns about the quality of service provided during routine maintenance, including not washing the vehicle as promised.
High-quality vehicles, such as the Hyundai Kona and Tucson, praised for their features and value for money.
Staff go above and beyond to ensure customer satisfaction, creating a memorable experience.

Pros

Cons

Friendly and knowledgeable staff, particularly Jaykob and Jason, who provide excellent customer service.

Inconsistent service during vehicle maintenance, with reports of delays and lack of stock for requested items.

Customers appreciate the no-pressure sales approach, making them feel valued and respected.

Some customers experienced issues with service appointments, such as being late without explanation.

Smooth and stress-free purchasing process, with clear communication about vehicle features and delivery timelines.

Concerns about the quality of service provided during routine maintenance, including not washing the vehicle as promised.

High-quality vehicles, such as the Hyundai Kona and Tucson, praised for their features and value for money.

Staff go above and beyond to ensure customer satisfaction, creating a memorable experience.

Monday	Tuesday	Wednesday	Thursday	Friday	Saturday	Sunday
8 am–6 pm	8 am–6 pm	8 am–6 pm	8 am–6 pm	8 am–6 pm	9 am–5 pm	10 am–3 pm

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

8 am–6 pm

9 am–5 pm

10 am–3 pm

Gary Cockram Limited: Stellar Customer Service

Gary Cockram Limited has established a solid reputation for excellent customer service within Christchurch's competitive car dealership landscape. With an impressive rating of 4.40, this dealer has created a welcoming environment for customers looking to purchase vehicles.

Many patrons have highlighted their experiences with specific sales representatives, particularly Jaykob and Jason Smith. For example, one customer shared, "If you are thinking of purchasing a Hyundai, ask for Jaykob; I highly recommend him."

Praises for Jaykob and Jason

The testimonials from satisfied customers emphasize the dedication and professionalism of the sales team:

Customer-Centric Approach: Both Jaykob and Jason have been praised for their friendly demeanour and willingness to accommodate customer needs. As one reviewer noted:

"Jason treated and welcomed me as a potential customer and not some tyre kicker."
Knowledgeable Staff: The depth of knowledge displayed by the sales representatives is commendable. Customers have felt duly informed about car features and options.
Incredible Support: A buyer expressed gratitude towards Jason for being "super helpful, patient, and genuinely committed" to securing the best deal.

This focus on high-quality customer service significantly contributes to the overall positive experience at Gary Cockram Limited.

A Diverse Range of Vehicles

Gary Cockram Limited is not just focused on one make or model; their extensive inventory caters to a variety of tastes and needs. Customers have particularly singled out popular models like the Hyundai Kona, Tucson, and Isuzu Mux as highlights of their offerings.

Why Customers Love Their Cars:

Quality and Features: Many buyers rave about the high quality and stylish design of the vehicles they purchase, such as:
- Hyundai Kona: “It feels like such great value for money.”
- Isuzu Mux: Customers appreciate the spacious and robust nature of the vehicle.
Customization Options: The sales representatives ensure that buyers are aware of all customisation options available, enhancing each customer's experience. One customer pointed out that communication regarding extras was always prompt and informative.

Accessibility and Convenience

Gary Cockram Limited not only boasts a friendly staff but also prioritizes customer accessibility. Located at the Corner of Saint Asaph and Durham Street South, Christchurch, they ensure a visit is convenient for all.

Key Facilities and Services:

Service Options:
- Delivery service available for added convenience.
- In-store shopping for those who prefer a personal touch.
Accessibility Features:
- Wheelchair-accessible car park and entrance to ensure all customers can access their services comfortably.
Flexible Payment Methods: Acceptance of credit and debit cards, along with NFC mobile payments, enhances the purchasing process.

These features show how Gary Cockram Limited strives to cater to a diverse clientele, ensuring that all customers can enjoy a seamless car-buying experience.

Room for Improvement

Despite numerous praises, several customers have pointed out areas where Gary Cockram Limited could enhance their service quality. Service-related complaints have occasionally marred the overall positive experience.

Issues Reported:

Service Delays: Some customers reported delayed service experiences, such as:
- “This time they were 1 hour late and don't know why.”
Stock Unavailability: A recurring issue involves lack of stock for items like wipers, despite prior requests during the service booking.
Vehicle Maintenance: There have been mentions of cars not being washed or serviced as promised.

Addressing these issues would not only solidify their reputation but also enhance repeat customer loyalty.

Overall, Gary Cockram Limited continues to set high standards in customer service while expanding its dedication to improving the buying and servicing experience for all of Christchurch.

Frequently Asked Questions About Gary Cockram Limited Car Dealership in Christchurch

What are the opening hours for Gary Cockram Limited?

Gary Cockram Limited operates from Monday to Friday, opening at 8 am and closing at 6 pm. On Saturdays, the dealership is open from 9 am to 5 pm, while Sundays have shorter hours from 10 am to 3 pm. This schedule allows customers ample opportunity to visit and explore their vehicle options throughout the week.

What services does Gary Cockram Limited offer?

Gary Cockram Limited provides a range of services including in-store shopping and delivery options for customers. This flexibility ensures that whether you prefer to visit the dealership in person or have your vehicle delivered, you can choose the option that best suits your needs. The dealership is committed to providing a seamless experience for all customers.

Is Gary Cockram Limited accessible for individuals with disabilities?

Yes, Gary Cockram Limited is designed to be accessible for individuals with disabilities. The dealership features a wheelchair-accessible car park and entrance, ensuring that all customers can navigate the premises comfortably. This commitment to accessibility reflects the dealership's dedication to serving all members of the community.

What payment methods are accepted at Gary Cockram Limited?

Gary Cockram Limited accepts various payment methods to accommodate customers. You can pay using credit cards, debit cards, and NFC mobile payments. This variety of payment options makes it easier for customers to complete their purchases without hassle, ensuring a smooth transaction process.

What can customers expect from the service at Gary Cockram Limited?

Customers at Gary Cockram Limited can expect exceptional service from a knowledgeable and friendly team. Many have praised the staff for their professionalism and willingness to assist throughout the car buying process. The dealership aims to create a welcoming environment where customers feel valued and supported in their vehicle choices.