Pros 
Cons EV City: Unrivaled Customer Satisfaction
At EV City, customer satisfaction is a top priority, and their outstanding 5.00 rating speaks volumes. Customers consistently praise the family-run dealership for providing a welcoming and conscientious experience.
Remote Purchases Made Easy: One happy customer, Steve, shared his excellent experience buying a 2012 Prius from London. He found the process seamless, thanks to the attentiveness of the team, particularly Jordan, Nick, and Dave. Their after-sales support was noted as invaluable, showcasing a commitment to ensuring every customer drives away happy.
Honesty and Transparency: Many customers have commended the staff's honest approach, free from the pressure often associated with car sales. Jordan and Rob were highlighted for their patience, knowledge, and ability to help customers find what they need without any aggressive sales tactics. One review mentioned, "You will be able to purchase with peace of mind," emphasizing the trust built with the team.
Exceptional Customer Service at Its Best
The standout feature of EV City is their knowledgeable staff dedicated to making the car-buying experience enjoyable.
Comprehensive Support: Customers like those mentioned have noted that their team was ready to assist at every stage of the process. As one buyer reported, Jordan’s clarity and supportive demeanor transformed an ordinarily daunting task into a pleasant experience.
Endless Patience: First-time electric vehicle (EV) buyers felt particularly supported. One customer expressed gratitude for Jordan's ability to answer a myriad of questions patiently, emphasizing that the team genuinely cares about educating their clients.
A Genuinely Enjoyable Experience: The dealership has also been lauded for making the EV buying process fun and engaging. As one purchaser reflected, "Buying my EV was a genuinely enjoyable experience," highlighting the importance of a positive interaction with the sales team.
A Focus on Quality and Reliability
EV City assures its customers of the highest quality vehicles, evidenced by the multiple positive experiences shared by buyers.
Well-Presented Vehicles: Customers have consistently noted the impressive condition of the vehicles available. One buyer stated, "The service during the pickup of our superb Nissan Leaf was extremely impressive," indicating that the quality of the cars complements the experience.
Knowledgeable Staff: The team's depth of knowledge about their range of EVs, particularly regarding features and capabilities, has been underscored in multiple reviews. This expertise fosters confidence in customers, leading to informed decisions.
Trustworthy Post-Purchase Support: Even after completing a sale, the team continues to support their customers, with buyers returning for any follow-up assistance feeling welcomed and looked after.
EV City: Community-Focused and Inclusive
Beyond excellent customer service and high-quality vehicles, EV City creates an inclusive environment.
Accessibility Features: The dealership is equipped with various accessibility options, including wheelchair-accessible parking, entrance, and facilities. This commitment to accessibility enhances the shopping experience for a broader audience.
LGBTQ+ Friendly Space: Buyers are also greeted with an inclusive atmosphere, making it clear that EV City values diversity within the community. With statements emphasizing they are a "Transgender safe space," customers can feel secure in their identity while shopping.
Sustainable Practices: EV City participates in environmentally responsible operations, including the recycling of electronics, aligning with the values of numerous eco-conscious customers.
With their commitment to excellent customer service, high-quality vehicles, and an inclusive environment, it's no wonder that EV City stands out in Christchurch as a leading used car dealership. Whether purchasing locally or from afar, customers express consistent confidence and satisfaction in their decisions to choose EV City.