Pros 
Cons DHS Vehicle Wholesale: Exceptional Service That Shines
DHS Vehicle Wholesale in Christchurch has made a name for itself in the car dealer category, boasting an impressive rating of 4.60 from satisfied customers. Located at 244 Annex Road, Middleton, this dealership offers both delivery and in-store shopping options, making it convenient for all types of car buyers.
Many customers have shared their positive experiences, particularly praising the communication and seamless transaction processes. Tim and Reagan, two standout staff members, are frequently highlighted for their professionalism and honesty.
"Tim was fantastic to deal with - awesome communication and fair negotiation. Made everything so easy!"
This level of customer service sets DHS apart, ensuring that anyone who walks through their doors feels welcomed and valued.
Rapid Transactions: A Smooth Buying Journey
Potential buyers often cite the efficiency of their transaction process as a key factor in their positive experience. Whether you’re looking for a family vehicle or a workhorse like a ute, DHS Vehicle Wholesale prioritizes a swift and smooth buying journey.
Highlights of the Buying Process:
- Prompt Communication: Emails and texts are answered promptly, ensuring all queries are addressed in a timely manner.
- Test Drive Convenience: Customers can easily book a test drive, allowing them to explore the vehicle before making a commitment.
- Finance Solutions: While some customers noted delays in finance approval, many reported quick turnarounds and eventual successful applications.
For instance, one customer shared about their experience:
“Sean and George looked after me from the time I walked in the door. 1 hour later I was driving out with my new car. Awesome work, guys!”
Customer-Centric Features: Accessibility and Facilities
DHS Vehicle Wholesale is committed to ensuring that their dealership is accessible to all customers. Their facilities include:
- Wheelchair-Accessible Entrance & Parking: Ensuring that all guests have access to their services.
- On-site Parking: Easy parking options for visitors contribute to a stress-free experience.
Service Options:
- Delivery Services: Customers can opt for delivery, making it even easier to acquire their next vehicle.
- In-store Shopping: For those who prefer a traditional car-buying experience, the store is open during convenient hours.
The dealership's facilities reflect a commitment to inclusivity and customer-friendly service, which is evident in the glowing reviews from clients.
Constructive Feedback: Areas for Improvement
While DHS Vehicle Wholesale has garnered a high level of praise, there are a few instances of dissatisfaction that highlight potential areas for improvement. One customer expressed frustration over the handling of finance application timings:
“Applied for finance which seemed to take longer than usual but while I was waiting to get approved, they went ahead and sold it anyway. So, I wasn’t impressed and never will deal with them again.”
This feedback serves as a reminder that while positive experiences are prevalent, timely communication regarding financing and vehicle availability remains crucial for maintaining customer trust and satisfaction.
DHS Vehicle Wholesale continues to stand out as a reputable car dealer in Christchurch, dedicating themselves to providing exceptional customer service and a hassle-free car buying experience. With a keen focus on both strengths and areas for growth, they are well-poised to enhance their offerings further and maintain their high rating!