Pros 
Cons Mike Vinsen Motors: A Trusted Name in Car Dealerships
Located at 3023 Great North Road, New Lynn, Auckland, Mike Vinsen Motors is rapidly establishing itself as a standout car dealership in New Zealand, earning a rating of 4.50 from satisfied customers. With a commitment to customer satisfaction, Mike Vinsen Motors offers an impressive range of services including in-store shopping and delivery options, ensuring convenience for all car buyers. Their accessible facilities cater to all customers, including wheelchair-friendly parking and seating.
The positive environment also extends to inclusivity, as the dealership is known to be LGBTQ+ friendly, creating a welcoming space for everyone. Interested individuals can contact Mike Vinsen Motors at +64 9 826 0040, during their convenient opening hours from 9 am to 5 pm, seven days a week.
Customer Experiences: Praises and Good Reviews
Customers rave about their experiences at Mike Vinsen Motors, highlighting exceptional service and a non-pushy sales approach. Here are some customer sentiments that depict their visits:
- Engaging Staff: Sales representatives like Mal and John are regularly mentioned for their professionalism and kind demeanor. As one customer noted, "John is knowledgeable, smart, kind, and trustworthy."
- Convenient Negotiation: Buyers found the negotiation process straightforward, often completing it in a mere 5 to 10 minutes. Mal's offers consistently met their expectations, making the car-buying experience smooth and enjoyable.
- Hassle-Free Collection: Many customers praised the ease of collecting their vehicle, noting the attention given to building rapport during the collection process. One customer shared, "Conversations never felt forced, and genuine rapport was built during our time together."
These positive experiences reinforce the notion that Mike Vinsen Motors places great emphasis on building trust and rapport with its customers.
Areas for Improvement: Constructive Feedback
While most reviews are overwhelmingly positive, some constructive feedback has surfaced from customers, providing insights into areas where Mike Vinsen Motors could enhance its operation:
Attention to Detail: Customers noted minor imperfections upon collection, including:
- Windshield Cleaning: Some felt that the interior windshield needed a thorough clean rather than just a quick wipe.
- Crevices: A few mentioned leftover polishing compound found around badges, indicating that a more meticulous grooming process would be appreciated.
Missing Items: Concerns were raised regarding items advertised during the auction that were missing post-purchase, such as a dashcam. Customers expressed a desire for better communication about these items to avoid misunderstanding.
These suggestions offer a constructive path toward refining the customer experience further while maintaining the high standards for which Mike Vinsen Motors is already known.
The Takeaway: Mike Vinsen Motors Shines in Customer Service
Overall, Mike Vinsen Motors differentiates itself through top-notch customer service and understanding. Here are the standout attributes that make this dealership a recommended choice:
Professional and Caring Staff:
- Sales personnel are skilled in addressing customer needs without pressure, allowing for informed decisions.
Range of Payment Options: The dealership accepts various payment methods, including credit and debit cards, and NFC mobile payments, making transactions convenient for customers.
Competitive Pricing: Customers consistently mention receiving great value for their money, noting the competitive pricing when compared to similar vehicles.
With customer satisfaction being a clear priority, Mike Vinsen Motors remains a top choice for anyone looking to purchase a vehicle in Auckland, reported many buyers who are more than eager to recommend their services to friends and family.