Manukau GMSV: Navigating Customer Experiences at Car Dealerships

A Mixed Bag of Reviews: Manukau GMSV Under the Microscope

At Manukau GMSV, customer feedback reveals a spectrum of experiences, with a current rating of 4.00. While some customers have left with smiles on their faces, others are voicing their frustrations. The following sections delve into both the positives and negatives of the service provided by this car dealership located at 17 Cavendish Drive, Manukau City Centre, Auckland.

Shaky Communication: The Main Complaint

One of the most prominent issues raised by customers about Manukau GMSV is the lack of communication. Many reviewers reported feeling left in the dark regarding their vehicle services:

• Long Waits for Responses:

  • Customers have experienced delays of up to 12 days without a single update on their vehicles.
  • Attempts to reach the dealership via phone often result in unanswered calls.
  • Promises made during initial inquiries frequently go unfulfilled, leaving patrons frustrated.

• Customer Service Concerns:

  • Reviews highlight instances where staff members seemed disinterested or inexperienced in customer service.
  • Multiple customers noted that the front desk attendants were preoccupied with personal conversations, disregarding waiting clients.

One unhappy customer expressed, "I felt like I was begging for basic updates on my vehicle's status."

Praise for Staff and Service Quality

In contrast to the communication frustrations, there are several positive testimonials about the staff at Manukau GMSV. Customers have mentioned:

• Professionalism and Friendliness:

  • Some reviews praised certain employees for their assistance, noting that they were knowledgeable and non-pushy.
  • Customers have recounted their experiences with staff who maintained a professional demeanor throughout the sales process.

• Post-Sale Care:

  • Those who successfully purchased vehicles described excellent after-sales service, including grooming of purchased cars and deals on subsequent services.

As one satisfied buyer stated, "Super knowledgeable, friendly, and non-pushy... I highly recommend these guys."

Service Quality vs. Price Transparency

While some customers find the service enjoyable, a troubling aspect has been the lack of transparency regarding pricing. Customers have reported:

• Unexpected Charges:

  • Some individuals were caught off guard by additional labor charges that were not communicated prior to service, leading to bills that were nearly double what they anticipated.

• Misleading Service Promotions:

  • The dealership's promotional materials promised “premium fixed price” services, yet many clients felt these offers were misleading that resulted in frustration upon receiving their final bills.

"I was charged nearly double the price I originally thought," reported one customer, highlighting the disconnect between expectations and reality.

Facilities and Accessibility: A Plus Point

Despite the mixed reviews regarding communication, many customers found the facilities at Manukau GMSV to be well thought out and accessible:

• Wheelchair Accessibility:

  • The dealership caters to all customers with a wheelchair-accessible entrance and parking, making it easier for those with disabilities to access services.

• In-Store Shopping and Services:

  • The dealership offers various service options, including:
    • Car washes
    • Oil changes
    • Repair services

• Payment Flexibility:

  • Customers can make payments using multiple methods, including credit cards, debit cards, and even NFC mobile payments, which reflects a modern approach to customer convenience.

Overall, while experiences at Manukau GMSV vary significantly, it’s clear that the dealership has areas for improvement, especially concerning communication and pricing transparency, alongside some commendable elements in customer service and accessibility.