ICHINEN AUTOS (N.Z.) Penrose: A Trusted Haven for Used Cars

ICHINEN AUTOS (N.Z.) Penrose: A Trusted Haven for Used Cars

Located at 57 Maurice Road, Penrose, Auckland, ICHINEN AUTOS (N.Z.) Penrose stands out as a reputable used car dealer in New Zealand with an impressive rating of 4.60. This welcoming dealership offers a vast selection of pre-owned vehicles, ensuring customers find just the right fit for their needs. The positive feedback from happy car owners highlights this dealer's dedication to customer satisfaction.

Exceptional Customer Experiences

One common theme echoed in the reviews is the exceptional customer service provided by the dealership's team. Several customers have praised individual staff members, particularly Tony and Mitsuko, who are recognized for their professionalism, patience, and thorough assistance throughout the buying process.

• Customer Praise:
  "Best experience ever. Especially Tony is amazing =)"
  "Mitsuko is a wonderful salesperson, very patient and willing to answer all my questions."
• A Reliable Team:
  • The team ensures that vehicles are well-groomed and ready for new owners.
  • Complimentary perks such as a full tank of gas upon purchase elevate the buying experience.

Quality Vehicles at Competitive Prices

ICHINEN AUTOS is celebrated not just for their service but also for the quality of their vehicles. Customers appreciate the rigorous standards this dealership maintains for their stock, offering vehicles that are both affordable and reliable.

• Noteworthy Features:
  • Detailed Vehicle Grooming: Each vehicle is cleaned thoroughly, an element that many buyers find appealing.
  • Competitive Pricing: Customers have noted that the prices are great, reinforcing the dealer's commitment to providing excellent value.

Happy Customer Feedback:

• "Good price with excellent quality of vehicles."
• "I would like to recommend my friends to visit there."

Areas for Improvement: A Call for Transparency

While the overall sentiment regarding ICHINEN AUTOS is predominantly positive, there are mentions of dissatisfaction, particularly regarding service transparency and pricing during repair services.

• Customer Complaints:
  • Some buyers expressed frustration over service costs that seemed excessive or inconsistent. An incident involving overcharging for oil changes has raised concerns about clarity in pricing.
  • "Very annoying car repair service experience." - This review points out a need for clearer communication regarding service costs.

Seamless Transaction and Added Value

Customers have consistently highlighted how easy and straightforward the transaction process is at ICHINEN AUTOS, contributing to a stress-free purchasing experience.

• Friendly Approach:
  • Customers appreciated the welcoming environment fostered by the dealership staff, making them comfortable during their buying journey.
  • The support doesn't end after the sale; there are benefits such as referral discounts and warranties offered on vehicles, adding further value to the customer experience.

Customer Insights:

• "Finalizing the car was easy; they were waiting for me at the discussed time."
• "Very happy with the service from Paul and the Team. Highly recommend A++"

In sum, ICHINEN AUTOS (N.Z.) Penrose succeeds in creating a balanced experience where quality vehicles and exceptional customer service intertwine, although attention to pricing transparency would enhance this already strong reputation.