Pros 
Cons ICHINEN AUTOS (N.Z.) Greenlane: A Reputation Built on Trust
ICHINEN AUTOS (N.Z.) Greenlane boasts an impressive rating of 4.70, a testament to its excellent customer service and high-quality vehicles. This used car dealer, located on Great South Rd in Auckland, is making waves in the automotive community with their commitment to transparency and customer satisfaction.
- Customer-Centric Approach: Clients share glowing reviews about their experiences, highlighting the professionalism and friendliness of the staff.
- Reputable Sales Team: With Kim and Chan Hwi leading the charge, buyers can expect a warm welcome and expert guidance. Customers often mention how helpful and patient they are, particularly valuable for first-time buyers.
This establishment prides itself on its strong relationships with customers, focusing on creating an environment where buyers feel valued and informed throughout the buying process.
Quality Vehicles with a History
Purchasing a vehicle from ICHINEN AUTOS means stepping onto the lot with confidence. Customers rave about the cars’ outstanding conditions and service histories.
- Thorough Inspections: Pre-purchase inspections are encouraged, and ICHINEN AUTOS ensures that all vehicles meet rigorous standards.
- Diverse Inventory: Whether you're looking for hybrids to save on fuel or spacious family cars, the selection is vast and well-maintained.
Customer Spotlight: One reviewer noted, "I had been to several dealers but found that the vehicle from this shop was in the best condition compared to others." This sentiment is echoed consistently, emphasizing the quality of vehicles as a crucial selling point.
Exceptional Support That Goes Beyond Sale
One of the defining features of ICHINEN AUTOS is their dedication to after-sales service. Many customers appreciate the continued support following their purchase, alleviating the common post-buying anxiety.
- Help at Every Turn: From arranging documentation to offering maintenance tips, the staff, including employees like Mitsuko, go above and beyond.
- Flexible Arrangements: Clients who've needed to change pickup times frequently praise the accommodating nature of the staff, reinforcing a customer-first mentality.
As a customer remarked, “Their support didn’t stop once the deal was done,” highlighting the comprehensive service approach championed by the dealership.
A Friendly and Stress-Free Buying Experience
Shopping for a used car can often be stressful, but ICHINEN AUTOS strives to make it a joyful experience. The dealership emphasizes a no-pressure environment where customers are encouraged to explore their options freely.
- Knowledgeable Staff: Team members are not only well-versed in their vehicles but attentive to individual customer needs.
- Positive Atmosphere: Many reviews recount stories of feeling cared for, such as surprises like a beautifully prepared vehicle complete with a bow.
Overall Impression: A customer’s experience described it best: “This was the first time ever when buying a car felt like a joy.” The atmosphere at ICHINEN AUTOS fosters enthusiasm and positivity, making it a standout choice for anyone seeking a used car in Auckland.
With its stellar reputation, quality vehicles, exceptional customer service, and a supportive buying environment, ICHINEN AUTOS (N.Z.) Greenlane is solidifying its position as Auckland's Premier Used Car Haven.