Pros 
Cons Giltrap Group: A Premier Automotive Experience
The Giltrap Group, located at 119 Great North Road, Grey Lynn, Auckland, has established itself as a leading car dealer with an impressive rating of 4.70. Known for their exceptional customer service and quality offerings, this Auckland establishment provides a seamless experience for all your automotive needs.
Unmatched Customer Service and Support
At the heart of the Giltrap Group’s reputation is its commitment to customer satisfaction. Many clients have shared their positive experiences:
Chris and Danny stand out with their exceptional service, consistently delivering results in a timely manner. One customer expressed gratitude for the first-class grooming service that left their car in showroom condition.
Client reviews highlight the reliability of the team, with one loyal customer stating, “For the past five years, I never worried when I drove my car on and off the road because I trust you guys’ service.”
Thear, a key team member, has particularly been noted for always being available to assist customers, embodying the spirit of support that the Giltrap Group is known for.
Giltrap Group emphasizes that they truly care for their clients and their vehicles, creating a trustworthy relationship that lasts over time.
A Stress-Free Car Buying Experience
Purchasing a vehicle can often be a daunting task. However, at the Giltrap Group, clients are welcomed by a friendly and knowledgeable sales team that ensures a painless buying experience.
- The team has earned rave reviews for their no-pressure sales tactics:
- "The sales process was easy, smooth, and really personable—just helpful service."
- “Throughout the entire process, the team was professional, knowledgeable, and incredibly patient.”
The focus on creating a supportive and relaxing environment distinguishes the Giltrap Group as a premier choice for individuals seeking not just a vehicle, but an enjoyable buying journey.
Exceptional Services and State-of-the-Art Facilities
The Giltrap Group is not just about selling cars; their facilities also include comprehensive services that further enhance the customer experience.
In-store Shopping and On-site Services: Customers can benefit from a full range of in-store shopping options combined with on-site services for all their automotive needs.
Accessibility: The dealership prides itself on being inclusive, featuring:
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
Payment Options: Flexibility in payment methods allows customers to use:
- Credit cards
- Debit cards
- NFC mobile payments
This attention to detail in services offered solidifies the Giltrap Group’s role as a leading car dealer that caters to all aspects of customer convenience and care.
Celebrated After-sales Services and Immaculate Car Care
The Giltrap Group doesn’t just end the relationship post-purchase. Many customers return for service and maintenance, praising the impeccable after-sales service.
A customer recently shared how their vehicle was returned in immaculate condition post-service, highlighting the professionalism of the team and the great care taken with their car.
Individual experiences, such as the successful service visit to Giltrap Audi for an SQ5, showcase how every aspect of the customer journey— from purchase to aftercare— is handled with utmost professionalism.
With great feedback about the team’s detailed attention, one reviewer commented, “All staff were friendly and most helpful. They are a credit to the Giltrap Group.”
The Giltrap Group prides itself on not just delivering cars, but on ensuring they look and perform their best long after leaving the showroom.
In summary, Giltrap Group stands out as a pillar of automotive excellence in Auckland, combining quality vehicles, exceptional customer service, and top-notch after-sales support to create a distinguished automotive experience for all.