Pros 
Cons The Good Vibes: Praise for CARS R US
Many customers at CARS R US in Hobsonville have left glowing reviews, highlighting their overall positive experiences. While individual encounters may vary, several themes emerge from the feedback:
Exceptional Customer Service: Many patrons have commended staff members like Daffa for their friendly and helpful attitudes. One customer gleefully shared, “If you’re in need of a great ride, go down to CARS R US and speak to Daffa, A+++.” This sentiment reflects a common thread of satisfaction regarding the staff's professionalism and approachability.
Thorough Process Explanation: Several buyers have praised the clarity with which the purchase process was explained. Customers appreciate that there were no hidden surprises, making their car-buying experience straightforward.
Quality Cars and Services: Customers have noted the impressive range of high-quality vehicles available. A review stated, “Great selection of high-quality cars,” indicating that CARS R US takes pride in their inventory.
The Caveats: Not Always Smooth Sailing
Though many customers have positive things to say, some experiences at CARS R US haven’t been as rosy. Incidents of dissatisfaction illustrate that a thorough approach is essential:
Test Drive Restrictions: A potential buyer shared a rather unfortunate encounter, stating that the dealer seemed unaccommodating, insisting that test drives were only allowed post-payment. This incident has raised eyebrows and left some customers feeling pressured.
Issues After Purchase: Although CARS R US has a reputation for standing by their warranty, some customers experienced issues with their vehicle after purchase, leading to frustrations. However, several reviews also note that the team addressed these concerns promptly, indicating a commitment to customer care.
Mixed Reviews on Selling Cars: A customer who attempted to sell their car at CARS R US expressed disappointment, suggesting a need for prospective sellers to consider other options in the area. Therefore, while buying might come highly recommended, their selling service may not enjoy the same level of trust.
The Heart of the Matter: Trustworthiness
A significant takeaway from many reviews is CARS R US's dedication to maintaining a trustworthy relationship with customers:
Promise-Keeping: Numerous reviews emphasize that the dealership lives up to its commitments. One reviewer highlighted, “CARS R US is extremely trustworthy on keeping their words to sort these out while it is within warranty.” This establishes the dealership as a responsible player in the used car market.
Honesty in Dealings: Transparency appears to be a priority for CARS R US, especially concerning vehicle condition. A customer remarked on how Darren replaced all four brake pads on their vehicle after an inspection revealed one was low. This level of transparency not only boosts confidence but strengthens relationships with buyers.
Long-Term Relationships: Many customers express a desire to return to CARS R US for future purchases, a strong indicator of their trust in the dealership's sales practices and aftercare.
Finding the Balance: Final Thoughts
With a rating of 4.00, CARS R US captivates a broad spectrum of potential car buyers. The balance of strong customer service with occasional critiques presents an essential lesson for both buyers and the dealership:
Engagement with Customer Feedback: Addressing all types of reviews provides an opportunity for CARS R US to enhance its operations, such as refining test drive policies and improving the selling experience.
A Call for Improvement: While many rejoice in the service they received, immediate attention to complaints can turn those experiences around, ensuring that both buyers and sellers leave satisfied.
A Mixed Bag of Experiences: Just as with any used car dealer, potential customers should weigh customer experiences to make an informed decision as they embark on finding their next vehicle.
Whether you’re in the market for a used car or looking to sell yours, CARS R US remains a contender to consider, provided you weigh both the praise and caution that past customers have offered.