Pros 
Cons AutoSpot North Shore: A Mixed Bag of Car Buying Experiences
AutoSpot North Shore, located at 33 View Road, Wairau Valley, Auckland, has garnered a rating of 3.80 out of 5, showcasing a blend of customer experiences that highlight both praises and complaints. While some customers rave about their interactions and vehicle quality, others express frustration regarding the service and follow-through on commitments.
Praise from Satisfied Customers
Several customers have taken to reviewing their experiences, expressing satisfaction with the quality of service offered:
- Personal Touch: Darrin is noted for providing a welcoming atmosphere, easing the car-buying process. “He welcomed me with open arms,” said one happy customer, who appreciated the minimal hassle on test drives and the thorough explanation of the purchase process.
- Willingness to Address Concerns: A pre-purchase inspection issue was addressed without any trouble, demonstrating AutoSpot’s commitment to customer satisfaction: "Darrin and the team kindly agreed to fix everything in the report."
- High Recommendations: Many reviews echo the sentiment of recommending AutoSpot North Shore for anyone seeking a used car. As one satisfied buyer put it, “I would buy another car from them again if I had the money.”
The Other Side: Issues Faced by Some Buyers
However, not all experiences have been positive. A series of complaints highlight significant shortcomings:
- Communication Breakdowns: A customer expressed frustration over unmet promises and poor follow-through: “You did not follow through on multiple promises,” they remarked about issues like unbalanced tyres and unresolved mechanical problems post-purchase.
- Doubt Over Quality Control: One buyer reported serious faults appearing almost immediately after purchase, leading to a significant financial burden. “I have not put diesel into the adblue tank myself,” they clarified, pointing to possible negligence on AutoSpot's part.
- Allegations of Dismissive Service: Complaints about high-pressure sales tactics and dismissive customer service, especially from certain staff members, have left some feeling unheard: “Your dismissive reply shifts blame instead of addressing any of these concerns.”
Service Experience: What to Expect
Service levels at AutoSpot North Shore seem to vary. A breakdown of service highlights includes:
Positive Aspects:
- Supportive Staff: Reviewers praise knowledgeable employees like Jimmy, who provided a smooth car-buying experience and prioritized customer satisfaction.
- Accessibility: The dealership offers wheelchair-accessible facilities, ensuring that services are available to the entirety of their clientele.
Concerns:
- Lack of Flexibility: Some customers have criticized the rigidity of operations, especially regarding special requests such as airport pickups and service accommodations for large cash purchases.
- Vehicle Preparation: Multiple reviews have pointed out that vehicles were not adequately prepared upon sale, including poor grooming and minimal fuel in the tank.
Final Thoughts: Making an Informed Choice
Navigating the car-buying process can be daunting, and AutoSpot North Shore’s reviews reflect a spectrum of experiences:
Who Should Consider AutoSpot:
- Individuals seeking patience and guidance throughout the vehicle purchasing process.
- Buyers who appreciate transparency and confirmation from staff before making significant commitments.
Caution for Potential Buyers:
- Prospective customers should do thorough research and consider a pre-purchase inspection, particularly for models with specific issues like the adblue system.
- Communication is key; customers may want to clarify terms and services to avoid misunderstandings.
In sum, AutoSpot North Shore has successfully pleased many customers while also facing significant feedback that warrants attention and action. Whether looking for a vehicle or contemplating service, buyers are encouraged to consider both the glowing reviews and the cautionary tales that come with this dealership.