Auckland 4WD's: Unveiling the Truth Behind Their Vehicle Deals

Auckland 4WD's Photos

Pros	Cons
High customer satisfaction with a rating of 4.8	Concerns about the integrity of vehicle condition disclosures
Quick and easy purchasing process	Reports of hidden damages in purchased vehicles
Excellent communication and customer service	Issues with post-sale vehicle problems
Professional and helpful staff, particularly Sayed	Some customers experienced delays in resolving issues
Positive experiences with vehicle delivery and upgrades	Negative experiences with delivery payment disputes
Customers appreciate the honesty of the team	One customer expressed distrust due to a previous experience with a cabin purchase
Many customers express willingness to recommend the dealership to others
Great financing options and support
Customers report satisfaction with their vehicle purchases
Positive feedback on the overall experience and service provided

Pros

Cons

High customer satisfaction with a rating of 4.8

Concerns about the integrity of vehicle condition disclosures

Quick and easy purchasing process

Reports of hidden damages in purchased vehicles

Excellent communication and customer service

Issues with post-sale vehicle problems

Professional and helpful staff, particularly Sayed

Some customers experienced delays in resolving issues

Positive experiences with vehicle delivery and upgrades

Negative experiences with delivery payment disputes

Customers appreciate the honesty of the team

One customer expressed distrust due to a previous experience with a cabin purchase

Many customers express willingness to recommend the dealership to others

Great financing options and support

Customers report satisfaction with their vehicle purchases

Positive feedback on the overall experience and service provided

Monday	Tuesday	Wednesday	Thursday	Friday	Saturday	Sunday
9 am–8 pm	9 am–8 pm	9 am–8 pm	9 am–8 pm	9 am–8 pm	9 am–8 pm	8 am–8 pm

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

9 am–8 pm

8 am–8 pm

Auckland 4WD's: A Reputation on the Road

Auckland 4WD's has carved out a notable niche in the used car dealership market, boasting an impressive rating of 4.80. Located at 378 Great South Road, Greenlane, Auckland, their reputation is a mixed bag of glowing praises and sobering complaints.

Praises from the Happy Buyers

Many customers have taken to online platforms to express their satisfaction with Auckland 4WD's services. Here are some highlights:

Fast and Efficient Service: Buyers have praised the dealers for their prompt communication and speedy delivery. One delighted customer exclaimed the ease of purchasing a vehicle, stating, "I cannot express words how quick and easy the process was."
Excellent Customer Service: Clients have expressed gratitude for the professionalism exhibited by the team, especially with staff member Sayed receiving special mentions. Customers appreciated how they resolved issues post-sale, with one stating that Sayed "was able to rectify the issue" swiftly.

Positive Customer Experiences:

"Loving my Ranger! Great service from the team in Auckland."
"These guys went out of their way to make a few upgrades I had requested."

The Dark Side of the Deal

However, not all reviews are positive. Some customers have shared alarming experiences that make potential buyers think twice before trusting Auckland 4WD's entirely.

Hidden Issues: A reviewer detailed purchasing a cabin that was reported in good condition but turned out to have a rotten floor and leaking walls. This user highlighted the fear that if they treated cabins this way, what might happen with their vehicles?
Questionable Practices: Another complaint involved being asked to pay for delivery, despite an earlier agreement that Auckland 4WD's would cover those costs.

Cautionary Tales:

"DO NOT TRUST THEM!" warns a dissatisfied buyer.
"I wonder what they do to the vehicles..."

A Mixed Bag of Experiences

While the positives certainly shine, the negatives cannot be overlooked. Many customers have emphasized a need for vigilance when dealing with Auckland 4WD's.

Customer Feedback:
- Some reviews reveal long post-sale responses, indicating a need for improvement in customer service following vehicle sale.
- However, many buyers still describe their satisfaction with the purchase process, indicating that their solid performance could outweigh the negatives for some.

Customer Quotes:

"Long story short, I had a couple of issues with the vehicle post-sale... after a few back and forths, the right person from Auckland 4WD's stepped in."
"Amazing team and willing to help out!"

Final Thoughts: Weighing Choices at Auckland 4WD's

When considering a purchase from Auckland 4WD's, it's essential for potential buyers to weigh the varied feedback carefully.

Pros:
- High customer satisfaction
- Fast delivery and good service
Cons:
- Reports of hidden vehicle issues
- Mixed experiences regarding post-sale support

In light of these differing testimonials, it is crucial for future customers to conduct thorough research, balancing both the glowing reviews and cautionary narratives. Auckland 4WD's remains a significant player in the used car market in Auckland, but potential buyers are encouraged to approach with an informed mindset.

Frequently Asked Questions About Auckland 4WD's Used Car Dealership

What services does Auckland 4WD's offer to customers?

Auckland 4WD's provides a range of services to enhance the customer experience. They offer delivery options, in-store shopping, and on-site services to assist buyers. The dealership is also equipped with a wheelchair-accessible entrance, ensuring accessibility for all customers. Additionally, they specialize in used goods, making it a reliable choice for those looking for quality pre-owned vehicles.

What are the payment options available at Auckland 4WD's?

At Auckland 4WD's, customers can enjoy a variety of payment options to suit their needs. They accept credit cards, debit cards, and NFC mobile payments, making transactions convenient and secure. This flexibility allows buyers to choose the payment method that works best for them, ensuring a smooth purchasing process when acquiring their next vehicle.

What are the opening hours for Auckland 4WD's?

Auckland 4WD's operates with customer convenience in mind, offering extended hours throughout the week. They are open from 9 am to 8 pm on Monday, Tuesday, Wednesday, Thursday, Friday, and Saturday, while Sunday hours are from 8 am to 8 pm. This schedule allows potential buyers ample opportunity to visit the dealership and explore their extensive selection of used vehicles.

Is parking available at Auckland 4WD's?

Yes, Auckland 4WD's provides various parking options for its customers. There is a free multi-storey car park available, along with free street parking and paid street parking options. This ensures that visitors can easily find a suitable place to park when they come to browse the dealership's inventory or pick up their purchased vehicles.

How does Auckland 4WD's handle customer service and support?

Auckland 4WD's prides itself on exceptional customer service and support. They have a dedicated team that is responsive to customer inquiries and concerns. Many customers have praised the dealership for their quick communication and willingness to assist with any issues that arise post-sale. This commitment to customer satisfaction is a hallmark of Auckland 4WD's reputation in the used car market.