Pros 
Cons 2 Cheap Cars - Greenlane: A Mixed Ride of Praise and Pitfalls
Looking for a reliable second-hand vehicle can be a daunting journey, but 2 Cheap Cars - Greenlane, located at 620 Great South Road, Greenlane, Auckland, is on the map for many car buyers. With a solid rating of 4.00, this dealership garners a mix of passionate accolades and critical feedback. Let's delve deeper into the experiences of customers who have crossed paths with this car dealer.
Customer Experiences: The Good, The Great, and The Grievous
Positive Reviews
- Louise's Stellar Service: Many customers highlight the professionalism and attentiveness of Louise, a standout sales representative. One happy client expressed, "I specifically want to thank Louise Xiao for assisting us from the beginning till taking the car home."
- Smooth Transactions: Several buyers reported seamless experiences, emphasizing how the team expedited processes. "They were so helpful & fast," proclaimed another ecstatic customer, pointing to their ability to finalize a deal even under time constraints.
Constructive Feedback
- Unfortunate Mechanical Failures: Not all stories are of joy. Some customers have encountered significant issues with their purchases. Junior reported, “the car has completely stopped working... it has a strong smell of rotten eggs coming from the battery.”
- Professionalism Issues: Experiences vary significantly among staff interactions, as noted in one displeased review where the writer described a rude employee and an unsolicited appraisal process.
Accessibility and Offerings: A Customer-Friendly Environment
Accessibility Features:
- Wheelchair Accessibility: The facility includes essential amenities such as a wheelchair-accessible car park and an entrance, ensuring that all customers feel welcomed and able to navigate the venue with ease.
Products and Services:
- Diverse Vehicle Options: 2 Cheap Cars specializes in used goods, making it a go-to for those seeking affordable pre-owned vehicles.
- Payment Methods: Customers have the convenience of using various payment methods, including credit cards, debit cards, and NFC mobile payments, for a hassle-free purchasing experience.
Staff Spotlight: Excellence in Customer Service
Meet the Team
Andrew Baxendale: Recognized by customers as the "best salesperson," Andrew’s approach embodies patience and knowledge. He diligently walked clients through their choices while explaining the intricacies of insurance options. Customer sentiments reflect his commitment: “He tries his best to bring as many benefits to customers.”
The Impact of Attentive Service:
- Customers have left reviews praising team members for not merely pushing sales but building relationships.
- It is refreshing to see how the 2 Cheap Cars team engages with customers, focusing on their needs rather than just transactions.
A Final Word on 2 Cheap Cars - Greenlane
2 Cheap Cars - Greenlane showcases a blend of customer experiences that reveal both bright spots and areas in need of improvement. For some, the dealership represents a reliable source of second-hand vehicles, buoyed by excellent service from individuals like Louise and Andrew. However, the shadows of mechanical troubles and inconsistent staff interactions underscore the necessity for careful vehicle selection and thorough communication.
Whether you’re considering your first car purchase or adding to your collection, diving deeper into reviews may guide your choices. Ultimately, customers are encouraged to weigh their experiences and expectations before steering toward this Greenlane dealership.