NOVUS Glass Silverdale

NOVUS Glass Silverdale: Exceptional Service for All Your Auto Glass Needs

When it comes to auto glass solutions, NOVUS Glass Silverdale stands out with its exceptional service and expert care for all your vehicle's needs.

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Services offered by NOVUS Glass Silverdale

🏙️ See more Windscreen repair shops in silverdale
Pros icon Pros Cons icon Cons
Exceptional customer service from staff like Courtenay, Adam, and Kelly Issues with stock availability leading to delays in service
Quick turnaround time for repairs, often within 24 hours Lack of proactive communication regarding the status of repairs
Ability to handle repairs on the spot, such as fixing stone chips Frustration caused by receiving broken replacement glass
Knowledgeable staff who explain processes clearly, including ADAS recalibration Inconvenience of having to return multiple times for the same issue
Willingness to go the extra mile, such as delivering cars to customers' homes Some customers reported feeling their time was wasted due to miscommunication
Consistent positive experiences reported by repeat customers Negative experiences overshadowing positive ones for some customers
Efficient handling of insurance claims and communication with insurers
Thorough and quality workmanship on repairs

Shining Reviews: Why Novus Glass Silverdale Earns High Praise

NOVUS Glass Silverdale consistently receives glowing reviews, boasting an impressive 4.6-star rating. This isn't just about fixing cracked windscreens; it's about the entire customer experience. Many reviewers highlight the exceptional customer service, specifically mentioning staff members like Courtenay, Adam, and Kelly. Customers consistently express feeling valued and appreciated, a rarity these days. Beyond the friendly faces, speed is also a significant factor. One customer noted a repair completed within 24 hours – a stark contrast to a six-day wait quoted by another shop (Smith & Smith). The quick turnaround, coupled with expert workmanship, contributes to the overwhelmingly positive feedback.

"It’s rare these days to get good customer service, let alone the stand out, amazing customer service they both provided. It’s so nice when you actually feel like your business is appreciated and valued..." – A delighted customer.

This emphasis on excellent service extends to fleet management too, as demonstrated by Vanessa's seamless handling of a light truck fleet booking and repair process. The team’s ability to address underlying issues, such as finding and fixing a previously undetected leak, further showcases their commitment to thoroughness.

Service Excellence & Going Above and Beyond

While the standard repair services – windscreen replacements, stone chip repairs – are consistently praised, it's Novus Glass Silverdale's willingness to go the extra mile that truly sets it apart. Several reviewers cite instances of remarkable assistance. The story of a recently widowed customer needing a ride home after a lengthy repair is particularly touching. Faced with a transportation dilemma, the staff personally delivered the customer’s car and then transported the driver back to the shop – an act of kindness that deeply resonated. Such dedication, alongside the quality workmanship performed by the senior technicians, creates a customer experience that’s genuinely memorable.

Here's a quick breakdown of what customers are praising regarding their service:

Navigating Challenges: Addressing Concerns Honestly

While the overall sentiment is overwhelmingly positive, it's important to acknowledge instances where the service fell short. Some reviewers have experienced frustrating delays and miscommunication related to parts availability, citing issues with inaccurate stock checks and lack of timely updates. One customer endured an exhausting back-and-forth process spanning over two weeks and ultimately receiving a damaged replacement windscreen.

Issue Description
Parts Availability Delays due to stock discrepancies and slow confirmation from suppliers
Communication Lack of proactive updates and timely notifications regarding appointment changes
Quality Control Receiving a damaged replacement windscreen
Scheduling Issues Multiple trips required due to unforeseen problems delaying the repair process, leading to significant inconvenience

It’s crucial for the shop to enhance internal processes, particularly parts inventory management and communication protocols, to mitigate these issues and maintain consistently high standards. Transparency and proactive communication are key to managing customer expectations and ensuring a positive overall experience, even when challenges arise.

Accessibility & Convenient Operations

NOVUS Glass Silverdale goes beyond standard service by prioritizing accessibility for all customers. The facility boasts both wheelchair accessible entrances and a wheelchair accessible parking lot, ensuring ease of access for individuals with mobility needs. Their operational hours are convenient, offering service throughout the week and on Saturday mornings.

Here's a summary of key operational details:

Frequently Asked Questions About NOVUS Glass Silverdale's Auto Glass Repair Services

What types of auto glass repair services does NOVUS Glass Silverdale offer?

NOVUS Glass Silverdale specializes in a variety of auto glass repair services, including windscreen replacements, stone chip repairs, and ADAS sensor recalibrations. Their skilled technicians are equipped to handle both minor and major glass issues, ensuring that your vehicle is safe and roadworthy. With a commitment to quality workmanship, NOVUS Glass Silverdale aims to provide efficient and reliable service to all customers.

How can I contact NOVUS Glass Silverdale for inquiries or appointments?

To reach NOVUS Glass Silverdale for any inquiries or to schedule an appointment, you can call them at +64 9 906 3300. Their friendly staff is ready to assist you with any questions you may have regarding their services, pricing, or availability. You can also visit their location at 1/38 Peters Way, Silverdale 0932, New Zealand, during their operating hours for in-person assistance.

What are the operating hours of NOVUS Glass Silverdale?

NOVUS Glass Silverdale operates from Monday to Friday, 8 AM to 5 PM, and on Saturday from 8 AM to 12 PM. They are closed on Sundays. This schedule allows customers to conveniently access their services throughout the week. It's advisable to call ahead to confirm availability, especially for specific repair services or to ensure timely assistance.

Is NOVUS Glass Silverdale accessible for individuals with disabilities?

Yes, NOVUS Glass Silverdale is committed to accessibility for all customers. They provide a wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring that individuals with disabilities can easily access their services. The staff is also trained to assist customers with special needs, making the experience as comfortable and convenient as possible.

What can I expect in terms of customer service at NOVUS Glass Silverdale?

At NOVUS Glass Silverdale, customers can expect exceptional service characterized by professionalism and friendliness. Many clients have praised the staff for their knowledge, responsiveness, and willingness to go the extra mile. Whether it's a quick repair or a more complex service, the team is dedicated to ensuring that every customer feels valued and satisfied with the work done.