NOVUS Glass Feilding

NOVUS Glass Feilding: Top-Notch Auto Glass Services in Palmerston North

When it comes to automotive glass solutions, NOVUS Glass Feilding stands out in Palmerston North, delivering exceptional repair services that drivers trust.

Call Now Website Google View Location

Services offered by NOVUS Glass Feilding

🏙️ See more Windscreen repair shops in palmerston north
Pros icon Pros Cons icon Cons
Excellent customer service from some staff members Subpar customer service from certain staff members
Quick response to issues Unhelpful and hostile interactions reported
Professional and knowledgeable team Missed appointments without notification
Prompt service with vehicles ready when promised Poor quality of initial work (e.g., tints)
Good communication throughout the process Damage to glass during service (scratches)
Reasonable pricing for services Inconsistent service quality
Successful windscreen replacement and repair Negative experiences leading to loss of customers
Positive experiences reported by multiple customers

A Tale of Two Novus Experiences: Feilding vs. Palmerston North

NOVUS Glass Feilding, located at 22 Taonui Street, Palmerston North Central, has garnered a 4.7-star rating, suggesting a generally positive perception within the Palmerston North community. However, recent customer feedback paints a complex picture, highlighting a stark contrast between experiences at the Feilding branch and the Palmerston North location. This article delves into the reviews, exploring both the praise and the significant criticisms levelled against NOVUS Glass Feilding, while also showcasing the positive experiences reported at the Palmerston North branch. The core issue appears to be inconsistent customer service and a lack of accountability at the Feilding location, a problem exacerbated by a perceived lack of competition in the region.

The Feilding Frustration: A Customer Service Breakdown

The most striking narrative emerging from the reviews concerns the customer service provided by NOVUS Glass Feilding, particularly involving a staff member named Kylie. Several customers have reported deeply negative interactions, characterized by:

This pattern of negative experiences suggests a systemic problem within the Feilding branch, potentially stemming from inadequate training, poor management oversight, or a general lack of customer-centricity. The customer's comment about taking advantage of the skills shortage and operating with a sense of entitlement is a recurring theme.

Palmerston North's Shining Example: Professionalism and Expertise

In stark contrast to the Feilding experience, the NOVUS Glass Palmerston North branch consistently receives glowing reviews. Customers praise:

Feature NOVUS Glass Feilding NOVUS Glass Palmerston North
Customer Service Consistently negative, unprofessional Consistently positive, helpful
Appointment Reliability Frequent no-shows and lack of communication Reliable and on-time
Management Response Dismissive and unconcerned Not explicitly mentioned, but implied to be supportive
Technical Expertise Questionable, misdiagnosis reported High, demonstrated by complex recalibrations

Tinting Troubles and Overall Impressions

While windscreen repair and replacement are core services, NOVUS Glass Feilding also offers tinting. However, reviews regarding tinting reveal further inconsistencies. One customer experienced issues with the initial tint application, including bubbling and incorrect cutting. While the team rectified the problem, the process resulted in scratches on the glass during removal, which the installer initially attempted to attribute to pre-existing damage. This highlights a potential lack of care and attention to detail during the tinting process.

Despite these issues, many customers acknowledge the potential for good service at NOVUS Glass Feilding, with one reviewer noting "Good service but final result was a bit lackluster." The overall sentiment suggests that while the potential for quality work exists, the inconsistent customer service and occasional technical shortcomings significantly detract from the overall experience. The Palmerston North branch, on the other hand, consistently delivers a positive and professional service, solidifying its reputation as a reliable auto glass provider in the region. NOVUS Glass Feilding 22 Taonui Street, Palmerston North Central, Palmerston North 4410, New Zealand, phone +64 6 355 4998. Opening hours are Monday to Friday 8 AM - 5 PM. They accept credit and debit cards. Wheelchair accessible entrance and parking are available. Appointments are recommended.

Frequently Asked Questions About NOVUS Glass Feilding Services and Experience

What services does NOVUS Glass Feilding offer for auto glass repair?

NOVUS Glass Feilding specializes in a variety of auto glass services, including windscreen repairs, replacements, and tinting. They cater to both personal vehicles and larger units like caravans. Their team is trained to handle significant chips and cracks, ensuring that customers receive the best possible solutions for their auto glass needs. Customers can expect professional service and quality workmanship throughout the repair process.

What are the opening hours for NOVUS Glass Feilding?

NOVUS Glass Feilding operates from Monday to Friday, with opening hours from 8 AM to 5 PM. They are closed on Saturdays and Sundays. It is advisable for customers to plan their visits accordingly, as appointments are recommended to ensure timely service. This schedule allows for efficient handling of repairs and replacements, ensuring that customers receive prompt attention during business hours.

Is NOVUS Glass Feilding accessible for individuals with disabilities?

Yes, NOVUS Glass Feilding is committed to accessibility. The shop features a wheelchair accessible entrance and parking lot, making it easier for individuals with mobility challenges to access their services. This focus on accessibility ensures that all customers can receive the necessary auto glass repairs and replacements without facing barriers, promoting an inclusive environment for everyone.

How can I contact NOVUS Glass Feilding for inquiries or appointments?

Customers can reach NOVUS Glass Feilding by phone at +64 6 355 4998 for any inquiries or to schedule an appointment. Their friendly staff is available to assist with questions regarding services, pricing, and availability. It is recommended to call ahead, especially during busy periods, to ensure that your needs are met promptly and efficiently.

What payment methods are accepted at NOVUS Glass Feilding?

NOVUS Glass Feilding accepts various payment methods, including credit and debit cards. This flexibility allows customers to choose the payment option that best suits their needs. It is advisable to confirm payment methods when scheduling an appointment to ensure a smooth transaction process upon completion of services.