Pros 
Cons Instant Windscreens Christchurch Airport: A Cut Above the Rest for Auto Glass Solutions
Instant Windscreens Christchurch Airport - Repairs & Tinting, located conveniently at 2/799 Wairakei Road, Christchurch Airport, Christchurch 8053, NZ, has garnered a commendable 4.6-star rating based on customer experiences. This Auto glass shop, serving the Christchurch area, operates Monday to Friday from 8:00 AM to 5:00 PM, offering accessible services for those requiring windscreen repairs or replacements. They are closed on Saturdays and Sundays. For inquiries or bookings, you can reach them at +64 3 222 2550. Dedicated to serving the community, particularly supporting indie campers in Christchurch, Instant Windscreens strives for fast vehicle turnaround to get you back on the road.
Convenience and Accessibility: Bringing the Service to You
One of the most frequently praised aspects of Instant Windscreens Christchurch Airport is their commitment to convenience. They happily offer mobile service, travelling to your location and completing windscreen replacements at your address – a massive plus for busy individuals or those unable to get to a workshop.
Here’s a summary of what customers appreciate regarding accessibility and payment options:
- Accessibility: Instant Windscreens prioritises inclusivity with both wheelchair accessible entrance and parking, making it easy for everyone to access their services.
- Payment Flexibility: They accept a range of payment methods including:
- Credit Cards
- Debit Cards
- NFC Mobile Payments
- Opening Hours: Consistent operation Monday-Friday ensures reliable service throughout the week.
“Fantastic service. Convenient coming to house. Did a great job of replacing my windscreen. Minimum fuss. Arrived on time.” – A happy customer highlighting their mobile service.
Customer Praises & Notable Feedback – A Mixed Bag
Reviews for Instant Windscreens Christchurch Airport are largely positive, consistently mentioning efficiency, professionalism, and friendly staff. Many customers reported a seamless experience from initial booking to completion. Let’s break down the recurring themes:
What Customers Love:
- Speed & Efficiency: Numerous reviews highlight how quickly the team responds, schedules appointments, and completes the work, often quoting "super fast response" and "back on the road really quickly."
- Professionalism: The service is consistently described as "prompt, efficient, and professional."
- Friendly Staff: Customers regularly praise the friendliness and helpfulness of the team.
- On-Time Arrival: Punctuality is a noted strength – arriving "on time" and keeping appointments.
Areas for Improvement (and Specific Feedback):
While overwhelmingly positive, some reviews flagged areas where improvements could be made. These include:
- Post-Repair Instructions: One customer mentioned not receiving advice on whether to leave the masking tape on after a repair and for how long. Clearer post-repair guidance would be beneficial.
- Registration Pouch Placement: A review highlighted that rego pouches were placed too high on the new windscreen which is an oversight.
- Installation Quality Concerns: A significant concern raised was related to installation quality. Specifically, one customer reported shortcuts taken with the side windscreen mouldings, describing issues with glue application and the trim’s eventual upward lift due to poor adhesion: "Installer took short cuts on the side windscreen mouldings . Instead of using double sided tape he just put glue on top of the dirt without even cleaning it.” This is a crucial area for ensuring the long-term integrity of the repair and addressing customer peace of mind.
Addressing Concerns and Maintaining Excellence
Instant Windscreens Christchurch Airport - Repairs & Tinting clearly strives to provide excellent service and their consistently high rating reflects this effort. The positive feedback centred around convenience, speed, and friendly interactions demonstrates a dedication to customer satisfaction. However, addressing the specific concerns raised regarding installation quality and post-repair instructions is crucial. Paying particular attention to detailing (thorough cleaning of surfaces before adhesion) and providing clear, comprehensive post-repair advice will further solidify their reputation as a trusted and reliable auto glass specialist. They are located in a great spot for travellers – Christchurch Airport – and consistently assisting indie campers shows their dedication to a wide range of customers.