Smith&Smith® Westgate: Exceptional Windscreen Repair Excellence in Auckland

A Stellar Reputation: Smith&Smith® Westgate’s Shining 4.9-Star Rating

Smith&Smith® Westgate has firmly established itself as a leading auto glass repair service in Auckland, boasting an impressive rating of 4.9 out of 5 stars. Located conveniently at Unit 32/11 Northside Drive, Westgate, Auckland 0814, NZ, this branch consistently receives rave reviews from satisfied customers. It’s clear from the overwhelmingly positive feedback that Smith&Smith® Westgate prioritises customer experience alongside top-notch workmanship. The dedication to providing high-quality service is reflected not only in the repairs themselves, but also in the friendly and helpful attitude of their team – a point consistently highlighted in customer testimonials. While the company operates nationwide, their Westgate location has built a strong local reputation, serving Westgate and the wider Auckland area. Opening hours are conveniently scheduled: Monday to Friday 8 AM - 5 PM, and Saturdays 9 AM - 1 PM, catering to busy schedules.

Going Above and Beyond: What Customers Are Saying

The chorus of positive reviews speaks volumes about the Smith&Smith® Westgate experience. Here’s a breakdown of the key aspects customers consistently praise:

• Exceptional Team Members: Nassir and Simon are singled out for specific praise, with reviewers urging headquarters to recognize their excellent service and potentially adjust compensation accordingly. Epeh, the technician, receives high marks for his informative and thorough approach, even successfully tackling stubborn glue residue – a common frustration for car owners. The sole technician at the Westgate location is lauded for providing exceptional service, being both informative and polite, and going above and beyond, even while working independently.
• Problem-Solving Expertise: Customers have appreciated Smith&Smith® Westgate's willingness to assist when other companies have declined. Reports mention prompt assistance with quarter-lite window repairs on utes (utility vehicles), as well as addressing pre-existing issues like leaks after glass replacement, demonstrating a commitment to resolving car glass issues thoroughly.
• Efficiency & Convenience: Many reviewers highlight the speed and efficiency of the service, with repairs completed faster than expected. The convenient location and smooth scheduling process also contribute to a positive overall experience.
• Extra Touches: Beyond the core repair services, customers have noted thoughtful extras, such as the technician vacuuming the car's interior after the windscreen repair – a small detail that enhances the customer's sense of satisfaction.

Here’s a visual summary of some key positive comments:

Accessibility & Practicality: Making Service Easy

Smith&Smith® Westgate understands the importance of accessibility and convenience for their customers. Here's what you can expect:

• Wheelchair Accessibility: The branch is fully equipped to accommodate wheelchair users, featuring both a wheelchair accessible entrance and a wheelchair accessible parking lot. This demonstrates a commitment to inclusivity and ensuring that everyone can access their services without difficulty.
• Comprehensive Services: Beyond windscreen repair, Smith&Smith® Westgate handles a range of auto glass services, including chip repair and wiper replacement. This one-stop-shop approach simplifies the process for customers, saving them time and hassle.
• Strategic Location: Situated at Unit 32/11 Northside Drive, Westgate, the location is easily accessible and offers ample parking.
• Contact Information: Customers can easily reach them with queries or to book appointments via phone: +64 800 483 388.

Getting in Touch & Planning Your Visit

Ready to experience the high-quality service that Smith&Smith® Westgate is known for? Here's all the essential information you need:

• Address: Smith&Smith® Westgate Unit 32/11 Northside Drive, Westgate, Auckland 0814, New Zealand
• Phone: +64 800 483 388
• Opening Hours:
  • Monday: 8 AM–5 PM
  • Tuesday: 8 AM–5 PM
  • Wednesday: 8 AM–5 PM
  • Thursday: 8 AM–5 PM
  • Friday: 8 AM–5 PM
  • Saturday: 9 AM–1 PM
  • Sunday: Closed
• Accessibility: Wheelchair accessible entrance and parking lot available.

Don't hesitate to contact Smith&Smith® Westgate to schedule an appointment or discuss your auto glass repair needs. Their dedication to exceptional service and customer satisfaction will ensure a positive experience.