Smith&Smith® New Lynn: Exceptional Auto Glass Service in Auckland

Pros	Cons
Exceptional customer service, particularly from staff like Ryan and Harley	No significant complaints noted; all experiences reported were positive
Quick and efficient service for windscreen replacements	Some customers may have had previous negative experiences with other services, but not with Smith&Smith
Excellent communication throughout the process
Friendly and helpful staff who go above and beyond
Online booking system is easy to use
Additional services like vacuuming and cleaning the car are appreciated
Honest recommendations without upselling unnecessary products
Customers feel valued and well-treated
Timely follow-up calls to confirm appointments

Pros

Cons

Exceptional customer service, particularly from staff like Ryan and Harley

No significant complaints noted; all experiences reported were positive

Quick and efficient service for windscreen replacements

Some customers may have had previous negative experiences with other services, but not with Smith&Smith

Excellent communication throughout the process

Friendly and helpful staff who go above and beyond

Online booking system is easy to use

Additional services like vacuuming and cleaning the car are appreciated

Honest recommendations without upselling unnecessary products

Customers feel valued and well-treated

Timely follow-up calls to confirm appointments

Smith&Smith® New Lynn: A Cut Above the Rest in Windscreen Repair

Smith&Smith® New Lynn, nestled in the heart of New Lynn, Auckland, is rapidly gaining a reputation for exceptional auto glass repair services. Consistently achieving a perfect 5.0-star rating, this branch is proving that outstanding customer service and quality workmanship aren't just aspirations, but a reality. Located at 2 Stock Street, New Lynn, Auckland 0600, NZ, they stand out from the crowd, particularly as detailed in recent customer reviews. Their operating hours are exceptionally convenient, catering to a wide range of schedules:

Day	Opening Hours
Monday	8 AM–5 PM
Tuesday	8 AM–5 PM
Wednesday	8 AM–5 PM
Thursday	8 AM–5 PM
Friday	8 AM–5 PM
Saturday	9 AM–4:30 PM
Sunday	9 AM–4:30 PM

Phone: +64 800 809 082. Booking online is also available, allowing for a simple and efficient service experience.

The Ryan Effect: Customer Service That Shines

The overwhelming majority of positive feedback centres around the exceptional service provided by Ryan. Multiple reviewers specifically highlight his knowledge, honesty, and genuine care for customers. This is a stark contrast to experiences shared with competitors like Novas, where ADAS configuration issues post-windscreen replacement led to considerable headaches and multiple returns.

Here's what customers are saying about Ryan and the overall experience:

Genuine Honesty: Unlike many businesses that push unnecessary products and upgrades, Ryan focuses on client needs and provides honest recommendations. Reviewers express astonishment at this level of integrity, a refreshing change in the NZ market.
Expert Knowledge: Ryan’s expertise in windscreen replacement is clearly evident, instilling confidence and trust in customers.
Exceptional Communication: From initial booking to follow-up calls, Smith&Smith® New Lynn excels in keeping customers informed and updated throughout the process. The proactive offer of earlier appointments is another example of their commitment to convenience.
A Hospitality Professional's Perspective: One customer, coming from a hospitality background, was particularly impressed by the level of service, noting it mirrored the best practices in their own industry. A truly heartfelt endorsement!

Beyond the Glass: Going the Extra Mile

It's not just the windscreen repair itself that impresses customers, but also the small, thoughtful touches that elevate the experience. Several reviewers mention unexpected extras demonstrating a commitment to customer satisfaction.

Consider these details that stood out:

Harley and Bradley's Vacuum Service: A simple vacuum of the car interior after the windscreen replacement, a seemingly minor detail, resulted in a surprisingly positive impact, making customers feel their money was well-spent.
Harley’s Hospitality: One reviewer experienced Harley's genuine kindness, being offered air conditioning and coffee while waiting – demonstrating a level of care rarely encountered.
ADAS Configuration Expertise: Solves issues that other business struggle providing a seamless and safe experience.
Timely and Accurate Work: Customers consistently praise Smith&Smith® New Lynn for completing work on time and as promised.
Easy Booking: The online booking system is praised for its simplicity and efficiency.

These unexpected acts of kindness highlight a company culture that prioritizes customer well-being and aims to exceed expectations.

Who’s Who at Smith&Smith® New Lynn: Meeting the Team

While Ryan's name frequently appears in reviews, other members of the Smith&Smith® New Lynn team consistently receive high praise. Here’s a quick introduction to some of the key players:

Ryan: The indispensable expert known for his expertise, honesty, and outstanding customer service. He’s undeniably the face of Smith&Smith® New Lynn’s success.
Bradley: Recognized for his excellent communication and a commitment to exceeding customer expectations. Fast and efficient service is frequently highlighted.
Harley: Renowned for his friendly and considerate demeanor, going above and beyond to ensure a comfortable and welcoming environment for customers. Demonstrates exceptional attention to detail.

The team’s professionalism, and consistently positive attitude adds greatly to the excellent experiences that customers talk about. Consider Smith&Smith® New Lynn for your auto glass repair needs – you won't be disappointed!

Frequently Asked Questions About Auto Glass Repair Service Smith&Smith® New Lynn

What services does Smith&Smith® New Lynn offer for auto glass repair?

Smith&Smith® New Lynn specializes in a range of auto glass repair services, including windscreen replacements, chip repairs, and ADAS calibration. Their skilled technicians ensure that every job is completed to the highest standard, providing excellent customer service throughout the process. Whether you need a quick fix for a chip or a full windscreen replacement, Smith&Smith® New Lynn is equipped to handle your needs efficiently.

How can I book an appointment with Smith&Smith® New Lynn?

Booking an appointment with Smith&Smith® New Lynn is easy and convenient. Customers can book online through their website or call their dedicated phone line at +64 800 809 082. The team is known for their excellent communication, often reaching out to confirm appointments and even offering earlier slots when available. This ensures a smooth and hassle-free experience for all customers seeking auto glass repair services.

What are the opening hours for Smith&Smith® New Lynn?

Smith&Smith® New Lynn operates with customer convenience in mind, offering flexible opening hours. They are open Monday to Friday from 8 AM to 5 PM, and on weekends, they welcome customers on Saturday and Sunday from 9 AM to 4:30 PM. This schedule allows customers to find a suitable time for their auto glass repair needs, ensuring that they can receive prompt and efficient service at their convenience.

What can I expect during my visit to Smith&Smith® New Lynn?

During a visit to Smith&Smith® New Lynn, customers can expect a warm welcome and professional service. The team, including staff like Ryan and Harley, is known for their friendliness and attentiveness. Customers often receive complimentary services such as car vacuuming and refreshments while they wait. The focus is on providing a comfortable experience while ensuring that all auto glass repairs are completed efficiently and to a high standard.

How does Smith&Smith® New Lynn handle insurance claims for auto glass repairs?

Smith&Smith® New Lynn is experienced in handling insurance claims for auto glass repairs. They assist customers in navigating the claims process, ensuring that all necessary documentation is completed accurately. Customers have reported positive experiences with the team’s communication and support throughout the claims process, making it easier to get the required repairs done without added stress.