Smith&Smith® Manukau

Smith&Smith® Manukau: Mixed Experiences in Auto Glass Repair Services

In the bustling heart of Manukau, Smith&Smith® navigates a range of customer experiences, from seamless auto glass repairs to occasional bumps along the way.

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Services offered by Smith&Smith® Manukau

🏙️ See more Windscreen repair shops in auckland
Pros icon Pros Cons icon Cons
Great same-day service for windscreen repairs Repeated issues with ordering the correct windscreen
Clear explanations provided before starting the repair Inconvenience of multiple visits due to errors
Outstanding customer service from the call centre and technicians Poor handling of customer appointments and delays
Good communication throughout the process Misleading information regarding insurance refunds
Technicians knowledgeable about their products Visible damage remaining after repair
Job completed within the expected timeframe Rubbish quoting service with lack of staff for quotes
No follow-up or apology for poor service
Use of third-party windscreens instead of original ones
Upselling of additional products during service

A Tale of Two Experiences: The Good, The Bad, and The Unresolved at Smith&Smith® Manukau

Smith&Smith® Manukau, located in Manukau City Centre, Auckland, presents a complex picture when it comes to auto glass repair services. With a rating of 3.9 out of 5, based on customer feedback, it’s clear the company isn't universally loved. Situated at 22C Cavendish Drive, their opening hours cater to a decent weekday schedule (8 AM – 5 PM), with Saturday hours extending to 4:30 PM. The Manukau branch boasts accessibility features, including wheelchair-accessible entrance and parking - a welcome plus for customers with mobility needs. Payment options include debit and credit cards. The consistently reported range of experiences, detailed below, are a crucial consideration for anyone needing windscreen repair in Auckland.

The Dark Side: Recurring Issues and Damaged Trust

Several reviews paint a stark picture of frustration and disappointment stemming from Smith&Smith® Manukau. A recurring theme is the incorrect ordering of windscreens, leading to multiple visits and significant inconvenience. One customer recounts a particularly harrowing experience, detailing two separate visits for the same repair – incurring over $100 in taxi fares each time. The second visit culminated in a half-finished job, a messy work area, and the ongoing issue of wind noise due to improperly installed clips and joints. A significant delay in receiving the correct glass (a staggering 13 weeks!) prompted the customer to abandon the service and seek assistance from Novus Glass instead.

It's not just delays; blatant misrepresentation also appears to be a concern. One reviewer alleges being misled by a technician about an insurance excess refund, only to discover significant discrepancies later. The technician's dismissive response about the visible damage (“It’ll pass WOF.”) represents a concerning lack of concern for customer satisfaction and the quality of work performed. Statements like "Smith&Smith used to be my go-to, but never again" are a testament to the damage caused by these issues. The feedback underscores a need for tightened quality control, improved communication, and a commitment to honest, transparent customer service.

Here's a summary of the most common grievances:

Glimmers of Positivity & Mobile Service Excellence

While many experiences were negative, not all customer interactions at Smith&Smith® Manukau were disastrous. Several reviews highlight positive outcomes, particularly regarding their mobile service. One customer appreciated the same-day repair and clear explanation of the process before work began. The efficient turnaround and clear communication were lauded. Another praised the "outstanding customer service" received from the 0800 number and mobile technicians. This experience included excellent communication and a well-versed explanation of the replacement windscreen, demonstrating a positive service dynamic. The clarity and expertise of the mobile technicians have clearly impressed some customers. The mobile team's ability to provide a smooth repair process directly to the client's location undoubtedly adds value.

Aspect Positive Feedback
Speed of Service Same-day repair possible
Communication Clear explanations of the repair process
Mobile Team Outstanding customer service, well-versed technicians
Overall Experience Job well done within the expected timeframe

Beyond Windscreens: Smiggle's Side & Service Hiccups

Interestingly, one review touches on the Smiggle store located within the same Manukau complex. While unrelated to windscreen repair, it highlights customer satisfaction with the staff, product quality, and a suggestion for price transparency between online and in-store options. This note about pricing would be useful for anyone in the area planning on using either service.

Beyond the core issues, other customers have experienced frustrating operational hurdles. One client’s previously booked 2 PM appointment was disregarded in favour of a later arrival, showcasing significant scheduling mismanagement. Another expressed annoyance with a "rubbish quoting service," where they were unable to receive a quote, even after visiting the facility. Furthermore, others experienced delays of two weeks without any curtesy call from Smith & Smith. Questions linger around the focus on upselling (window wipers in one case) over addressing the core issue of vehicle repair. These seemingly minor but frequently cited feedback points suggest opportunities for Smith&Smith® Manukau to improve overall customer interaction and operational efficiency.

Frequently Asked Questions about Smith&Smith® Manukau Auto Glass Repair Service

What services does Smith&Smith® Manukau offer for auto glass repair?

Smith&Smith® Manukau specializes in a range of auto glass repair services, including windscreen replacements and repairs for various vehicle types. They aim to provide quick and efficient service, often accommodating same-day repairs. However, customer experiences have varied, with some reporting issues with incorrect parts being ordered and delays in service.

What are the opening hours for Smith&Smith® Manukau?

Smith&Smith® Manukau operates from Monday to Friday, 8 AM to 5 PM, and on Saturday from 9 AM to 4:30 PM. The service is closed on Sundays. It's advisable to call ahead to confirm availability, especially during busy periods, as some customers have reported long wait times for service.

How can I contact Smith&Smith® Manukau for inquiries?

For any inquiries regarding services or to schedule an appointment, customers can contact Smith&Smith® Manukau at +64 800 483 388. This number is available during their operating hours, and it's recommended to call for any urgent questions or to ensure prompt service.

Is Smith&Smith® Manukau accessible for individuals with disabilities?

Yes, Smith&Smith® Manukau is equipped with facilities to accommodate individuals with disabilities. They offer a wheelchair accessible entrance and parking lot, ensuring that all customers can access their services comfortably. It's always a good idea to inform the staff in advance if you have specific accessibility needs.

What payment methods are accepted at Smith&Smith® Manukau?

Smith&Smith® Manukau accepts various payment methods, including credit and debit cards. However, it's advisable to confirm the accepted payment options when making an appointment, as some customers have reported inconsistencies in payment processing during their visits.

What should I do if I have a complaint about the service at Smith&Smith® Manukau?

If you have a complaint regarding the service at Smith&Smith® Manukau, it's best to contact their customer service directly at +64 800 483 388. Providing detailed feedback can help them address your concerns and improve their services. Many customers have shared their experiences, and the company is encouraged to respond to feedback.