Smith&Smith® Glenfield

Smith&Smith® Glenfield: A Mixed Bag of Windscreen Repairs

When it comes to windscreens, Smith&Smith® Glenfield offers a blend of quality and service that has left some customers satisfied and others seeking more.

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Services offered by Smith&Smith® Glenfield

🏙️ See more Windscreen repair shops in auckland
Pros icon Pros Cons icon Cons
Seamless booking process and good communication Visible chips after repair, not as expected
Timely completion of repairs Sticky residue left on the car after service
High-quality work on windscreen replacement Lack of professionalism regarding receipts
Friendly and pleasant staff Poor customer service and response times
Honesty about unnecessary repairs, saving customers money Damage to vehicle during glass replacement
Good facilities like a waiting room and coffee making options Rude and unhelpful management
Inconvenient follow-up process with multiple visits required

Smith&Smith® Glenfield: A Mixed Bag of Windscreen Repairs

Smith&Smith® Glenfield, located at 11 Woodson Place, Auckland, has garnered a rating of 3.9 out of 5 stars, suggesting a generally acceptable auto glass repair service. Operating Monday to Friday from 8 AM to 5 PM, and with limited Saturday hours (9 AM to 1 PM), the Glenfield branch offers accessibility with a wheelchair-accessible entrance, parking lot, and although they advertise a wheelchair accessible restroom, it’s currently not available. The business serves Auckland and the broader NZ market, facilitating windscreen repair services with a focus on convenience and, according to some customers, exceptional service. But, as evidenced by a range of reviews, the experience isn’t uniformly positive. While their booking process – particularly when initiated through head office - is praised for being exceptionally smooth, there are underlying concerns regarding repair quality, professionalism and customer service that are worth considering.

The Good: Praises & Seamless Bookings

Several customers have highlighted positive aspects of their interactions with Smith&Smith® Glenfield. The efficient booking process has been a consistent point of praise, with one reviewer from the automotive trade noting the "seamless" experience from initial phone call to final result. Those who have had their windscreens repaired report satisfaction with the outcome, describing the results as "like brand new." Promptness in completing the work is another recurring theme, with cars being ready for collection within the advised timeframe. The willingness to assess a situation and not carry out unnecessary repairs deserves commendation. One customer explicitly appreciated the technician's honest advice regarding existing, likely old, chips – preventing them from incurring an avoidable expense.

Here’s a summary of the commonly praised aspects:

The Not-So-Good: Concerns & Complaints

Despite the positive feedback, a significant number of reviews reveal concerning issues with Smith&Smith® Glenfield. The most common complaint revolves around the quality of the repairs themselves. One customer reported that chips, barely noticeable before repair, became more visible afterward, appearing as if a layer of glue was left on the windscreen. Adding to this, a persistent, glue-like residue coated the entire car after the service, requiring a costly professional cleaning ($245). A lack of professionalism was another recurring theme, with reports of staff refusing to provide receipts, citing an email delivery system that failed to work.

Beyond the repair quality and practical annoyances, several reviewers cited serious concerns about customer service, particularly regarding the management at the branch.

Here’s a breakdown of the issues:

Navigating the Options: Weighing Your Decision

Choosing an auto glass repair service involves balancing cost, convenience, and quality. Smith&Smith® Glenfield presents a mixed picture. While some customers have enjoyed a seamless booking process and excellent repair results, others have encountered significant disappointments. The ownership of accessibility features is also something of note. The wheelchair accessibility listed doesn’t currently have a functioning restroom, which could be a cause of concern for those who require it.

Before booking with Smith&Smith® Glenfield, consider the following:

The phone number for Smith&Smith® Glenfield is +64 800 483 388. You can find them at Smith&Smith® Glenfield 11 Woodson Place, Glenfield, Auckland 0629, New Zealand.

Frequently Asked Questions about Smith&Smith® Glenfield Auto Glass Repair Services

What services does Smith&Smith® Glenfield offer for auto glass repair?

Smith&Smith® Glenfield specializes in a range of auto glass repair services, including windshield chip repairs and full glass replacements. They aim to provide high-quality service to ensure customer satisfaction. Their technicians are trained to assess damage and recommend the best course of action, whether it’s a simple repair or a complete replacement, ensuring your vehicle is safe and roadworthy.

What are the opening hours for Smith&Smith® Glenfield?

Smith&Smith® Glenfield operates from Monday to Friday, 8 AM to 5 PM, and on Saturday from 9 AM to 1 PM. They are closed on Sundays. This schedule allows customers to conveniently book appointments during the week or on Saturday, making it easier to fit auto glass repairs into their busy lives. It's advisable to call ahead to confirm availability or to schedule an appointment.

Is there any accessibility for disabled customers at Smith&Smith® Glenfield?

Yes, Smith&Smith® Glenfield is committed to accessibility for all customers. They provide a wheelchair accessible entrance and parking lot, ensuring that individuals with mobility challenges can access their services comfortably. However, please note that the restroom facilities are not wheelchair accessible. Customers are encouraged to reach out if they have specific accessibility needs.

What should I expect during my visit to Smith&Smith® Glenfield?

During your visit to Smith&Smith® Glenfield, you can expect a professional and efficient service. Customers often appreciate the seamless booking process and the quality of repairs. While waiting, you may have access to a waiting room with coffee facilities. However, experiences can vary, so it’s advisable to communicate any concerns directly with the staff to ensure a satisfactory outcome.

How does Smith&Smith® Glenfield handle customer complaints or issues?

Smith&Smith® Glenfield takes customer feedback seriously and aims to address any complaints or issues promptly. If you encounter any problems with your service, it’s recommended to contact their customer service directly. They strive to resolve concerns, whether related to the quality of repairs or customer service experiences, to maintain their reputation and ensure customer satisfaction.