Pros 
Cons A Mixed Bag of Experiences with Professional Autoglass
Professional Autoglass, located in Waiatarua, Auckland, operates as a mobile auto glass shop servicing the Auckland region. With a rating of 3.7 out of 5, reviews paint a picture of a business offering potential value but also facing some connectivity challenges. They're situated in Waiatarua (postcode 0612) and can be reached at +64 274 939 700. While their physical address is in Waiatarua, the stand-out feature appears to be their mobile service—a definite advantage for many busy Aucklanders. Let's delve deeper into what customers are saying.
The Upsides: Price, Mobility & Accessibility
Several customers highlight Professional Autoglass's affordability as a significant drawcard. Phrases like "great service and very well priced" recur frequently in feedback. This suggests a competitive pricing structure that resonates with budget-conscious vehicle owners.
Beyond price, the mobile service is a recurring positive. The convenience of having a technician come to you, rather than disrupting your schedule with a workshop visit, is clearly valued. This is a massive advantage in a city like Auckland, where time is often at a premium.
- Price: Consistently mentioned as being competitively priced.
- Mobility: A major selling point - bringing the service to the customer.
- Accessibility: Professional Autoglass goes above and beyond for all customers.
- Wheelchair accessible entrance
- Wheelchair accessible parking lot.
| Feature | Benefit for Customer |
|---|---|
| Mobile Service | Saves time and transportation hassles |
| Competitive Price | Economical solution for auto glass repair |
| Accessibility | Welcoming to customers with diverse needs |
Navigating the Communication Challenges
A recurring theme in the negative reviews revolves around difficulties in contacting Professional Autoglass. The tag "Uncontactable" appears frequently, raising concerns about responsiveness and customer service. While positive experiences highlight efficient service once contact is made, getting through initially seems to be a hurdle for some.
"Great work once you can actually get hold of them, but good luck trying to make contact beforehand!" - A typical customer comment.
This poses a significant point of improvement. In a competitive market, timely communication is crucial. Potential customers might be hesitant to engage with a business perceived as difficult to reach. Here's a breakdown of the impact:
- Quote Requests: Getting quotes can be a slow process if calls and messages go unanswered.
- Scheduling: Booking appointments can be frustrating and lead to delays.
- Follow-Up: Addressing post-service concerns might be difficult.
- Overall Impression: A lack of responsiveness can damage the business's reputation, even with skilled technicians.
Considering Professional Autoglass: Is it Right for You?
Ultimately, choosing Professional Autoglass requires weighing the positives against the reported communication issues. The affordability and convenience of their mobile service are compelling factors, particularly for those seeking a budget-friendly option and the ease of an on-site repair. However, be prepared for potential challenges in contacting them.
Recommendations for Potential Customers:
- Plan Ahead: If possible, schedule your appointment well in advance, allowing extra time for potential communication delays.
- Multiple Contact Attempts: Don't be discouraged by an initial lack of response. Try calling and texting.
- Confirm Details: Once you've made contact, confirm all appointment details in writing (text or email) to avoid misunderstandings.
- Assess Urgency: If your auto glass repair is time-sensitive and requires immediate attention, you might want to explore alternative options with more readily available contact points.
Professional Autoglass presents an interesting proposition: a potentially cost-effective and convenient mobile auto glass service, but one that requires a degree of patience and proactive communication on the customer's part.