Smith&Smith® Authorised Dealer

Smith&Smith® Authorised Dealer: Quality Windscreen Repair in Ashburton

Discover how the Smith&Smith® Authorised Dealer in Ashburton delivers top-notch windscreen repair services that enhance safety and restore clarity on the road.

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Services offered by Smith&Smith® Authorised Dealer

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Pros icon Pros Cons icon Cons
Excellent repair results, with customers unable to see previous damage after service. Inconsistent advice regarding the risks of old chips leading to further damage.
High level of customer service, with many recommending the company. Lack of accountability and customer care in handling complaints.
Quick turnaround for windscreen replacements, often within 24 hours. High costs associated with replacement screens, especially for rare vehicles.
Friendly and helpful staff, providing a positive experience for customers. Issues with proper calibration after repairs, requiring additional visits.
Free repairs for previous installations, showing commitment to customer satisfaction. Some customers experienced disappointment with the handling of their specific cases.

Stellar Repairs & Speedy Service: What Customers Are Saying About Smith&Smith®

Smith&Smith® Authorised Dealer in Ashburton has garnered a solid 4.5-star rating, and the customer feedback paints a picture of a reliable and efficient auto glass repair service. Located at 32 Robinson Street, Ashburton 7700, NZ, this dealership offers a range of services from chip repair to full windscreen replacements. Their opening hours are Monday to Friday, 8 AM – 5 PM, and they are closed on Saturdays and Sundays. For inquiries, you can reach them at +64 3 308 2966. Accessibility is a key feature, with both a wheelchair-accessible entrance and parking lot available, ensuring a comfortable experience for all customers. Many reviews highlight the quick turnaround times, often leveraging their connections to ensure parts are sourced rapidly, even from Christchurch, for an overnight delivery.

Success Stories: Fixing Chips & Replacing Windscreens with Ease

Several customers have shared exceptionally positive experiences with Smith&Smith®. One notable story involves a customer with a ‘huge’ stone chip, initially doubting a successful repair. Thankfully, the result was so impressive that the chip was completely undetectable. This speaks volumes about the skill of their technicians and the quality of their repair work. Here's a breakdown of some of the standout praise:

"Super impressed with the service and the professional job done!! Insurance picked up the tab. Well done Ashburton Smith & Smith." - A delighted customer.

Navigating the Complexities: Addressing Claims & Optical Recalibration

While overwhelmingly positive, some reviews highlight potential areas for improvement and illustrate the complexities of auto glass repair, particularly when dealing with older damage or advanced vehicle technology. One customer experienced a concerning discrepancy regarding the likelihood of a small stone chip spreading, with figures provided by the technician and manager changing significantly. This led to an unexpected and costly windscreen replacement. Crucially, the customer felt there was a lack of accountability and a missing apology for the initial miscommunication, even though the insurance covered the cost. It’s a reminder that while Smith&Smith® may provide quality repairs, honest and transparent advice regarding potential risks is essential.

Furthermore, it’s important to note that for vehicles equipped with advanced driver-assistance systems (ADAS) like Subaru’s EyeSight, recalibration is crucial after windscreen replacement. One customer’s experience involved an initial incorrect recalibration, requiring a return visit to rectify the issue. While this was addressed, it underscores the importance of ensuring full and proper system validation after any glass work. The review sums up this challenge:

Aspect Issue Resolution
Stone Chip Risk Assessment Initial advice inconsistent Replacement required
ADAS Recalibration Initial recalibration not fully correct Subsequent visit for re-calibration

Accessibility & Commitment to Customer Care: A Look at Smith&Smith’s Approach

Smith&Smith® clearly prioritises accessibility, demonstrating inclusivity with their wheelchair-friendly entrance and parking. This thoughtful design shows a commitment to serving all members of the Ashburton community. Beyond physical accessibility, the comments highlight a desire for clear communication and transparency, particularly when assessing the risks associated with older chip repairs. While efficient and capable, there's a recurring takeaway: detailed, honest advice, even if it means suggesting no immediate action, can build stronger customer trust and prevent potentially costly surprises down the line. The willingness to rectify issues, like the free seal repair mentioned earlier, showcases a genuine desire to provide excellent customer service, even beyond the immediate repair. Their authorised dealership status also hints at adherence to quality standards and guarantees, a welcome reassurance for vehicle owners.

Frequently Asked Questions About Smith&Smith® Authorised Dealer Auto Glass Repair Services

What types of auto glass repair services does Smith&Smith® Authorised Dealer offer?

Smith&Smith® Authorised Dealer provides a comprehensive range of auto glass repair services, including windscreen chip repairs, full windscreen replacements, and other glass-related services for vehicles. Their skilled technicians are equipped to handle various types of damage, ensuring that your vehicle is restored to its original condition efficiently and effectively.

How can I schedule an appointment with Smith&Smith® Authorised Dealer?

To schedule an appointment with Smith&Smith® Authorised Dealer, you can call their customer service at +64 3 308 2966. They are open Monday to Friday from 8 AM to 5 PM. You can also visit their location at 32 Robinson Street, Ashburton, to discuss your needs in person and get immediate assistance with your auto glass repair.

Is Smith&Smith® Authorised Dealer accessible for individuals with disabilities?

Yes, Smith&Smith® Authorised Dealer is committed to accessibility. They offer a wheelchair accessible entrance and parking lot, ensuring that all customers, including those with disabilities, can access their services comfortably. This commitment to accessibility reflects their dedication to providing excellent customer service to everyone.

What should I do if my windscreen is chipped or cracked?

If your windscreen is chipped or cracked, it is advisable to contact Smith&Smith® Authorised Dealer as soon as possible. They can assess the damage and determine whether a repair or replacement is necessary. Prompt action can prevent further damage and ensure your safety while driving. Their experienced technicians will guide you through the best options available.

What is the customer experience like at Smith&Smith® Authorised Dealer?

Customers have reported positive experiences at Smith&Smith® Authorised Dealer, highlighting their professional service and quality repairs. Many have praised the quick turnaround times for repairs and replacements, as well as the courteous staff. However, some customers have expressed concerns about communication regarding risks associated with repairs, so it's important to discuss any questions or concerns with the technicians.