Pros 
Cons Mount Tyres: Going Above and Beyond – Customer Stories Shine
Mount Tyres, located at 9 Hull Road, Mount Maunganui, consistently earns rave reviews from customers across the region. Boasting a remarkable 4.7-star rating, this establishment isn't just about selling tyres; it's about building trust and providing exceptional service. The consistent positive feedback highlights a commitment to customer care that transcends the typical tyre shop experience. The team’s willingness to go the extra mile, demonstrated in several instances, is clearly resonating with the community. They’re open Monday through Wednesday and Thursday from 7 AM to 5 PM, and Saturdays from 8 AM to 12 PM – closed Fridays, Sundays. Give them a call on +64 7 572 1209.
"Weekend Saved!" – Impressive Problem Solving & Flexibility
What truly sets Mount Tyres apart is its proactive approach and willingness to accommodate urgent needs. Several customer stories highlight just that. One customer, facing a weekend getaway cut short by a flat tyre, received a lifeline.
"Had the best experience just this morning. Found a screw in the tyre last night before attempting to set off on a weekend away, and Mount Tyres saved the day. They fit us in this morning despite being closed. Weekend saved back on the road :),"
This wasn’t an isolated incident. The flexibility and willingness to help, even outside of regular hours, speaks volumes about their dedication to customer satisfaction. Another review emphasized: "Great Service and very reasonably priced Tyres. Helped my elderly parents get a new tyre. Highly recommend." These instances paint a picture of a business genuinely invested in ensuring customers' journeys remain smooth.
Value Beyond the Tyre: Smart Advice & Unexpected Savings
Beyond swift repairs and replacements, Mount Tyres demonstrates a keen understanding of customer value. A particularly impressive story involves a customer who had all four tyres changed.
- Unexpected Return Policy: Rather than simply disposing of the old tyres, Mount Tyres returned two that were still in usable condition.
- Trade Me Recommendation: They even suggested the customer sell these tyres on Trade Me, highlighting their individual worth.
- Significant Savings: The customer calculated a savings exceeding $200.
This level of thoughtfulness is something reviewers consistently emphasize; it demonstrates a genuine desire to help customers save money and maximize value. This commitment isn't just about the immediate transaction; it's about building a lasting relationship based on trust and integrity.
More Than Just a Shop: A Community Hub with a Family Feel
Feedback frequently mentions the friendly and professional nature of the team at Mount Tyres. It’s not just about the service; it’s about the experience. Here's a summary of what customers appreciate:
| Aspect | Description |
|---|---|
| Atmosphere | Super friendly and family operated. |
| Team | Genuine, humble and helpful individuals. |
| Comparison | Better than larger commercial businesses. |
| Bonus | A café on site! (as highlighted by one review) |
One long-time motor trade professional stated: "Without a question of doubt this has to be the best Tyre shop in Tauranga, nothing seems a problem for them and having a little café on site is such a bonus. Having spent 30 years in the motor trade here and Japan I can without hesitation recommend this family business.” Mount Tyres isn't just a tyre shop; it's becoming a valued part of the Mount Maunganui community, driven by consistent quality and genuine care. They accept Credit cards, Debit cards and NFC mobile payments (although card options may vary slightly so it's best to check before arriving). Wheelchair access is provided, both for entrances and parking.