Pros 
Cons Advantage Tyre & Battery Shop Invercargill: A Customer's Perspective
Advantage Tyre & Battery Shop Invercargill (formerly Beaurepaires) consistently earns high praise from customers in the Invercargill area, boasting an impressive rating of 4.7 out of 5. Located at 128 Esk Street, Invercargill 9810, this tyre shop is known for more than just selling tyres and batteries; it's about providing reliable, efficient, and friendly service. They're open Monday to Friday 7:30 AM - 5:00 PM, offering Saturday hours from 9:00 AM - 12:00 PM and closed on Sundays. Phone them on +64 3 218 7301 to book your appointment. This article explores the common threads in customer reviews, highlighting both the positives and a single area where improvement could be considered.
Speedy Service & Expert Advice – What Customers Love
The most consistent theme across customer feedback is the speed and efficiency of the service. Numerous reviews highlight incredibly quick turnaround times, particularly for puncture repairs and tyre replacements.
Here’s a breakdown of what repeatedly impresses customers:
- Rapid Resolutions: Multiple accounts describe issues being resolved in under an hour, even with tyre replacements. One customer’s flat tyre was cleared, inspected, and inflated in just 20 minutes!
- Prompt Booking: Booking appointments over the phone has been described as seamless, with appointments often scheduled within the hour of calling.
- Expert Mechanics and Informative Advice: Customers frequently praise the expertise of the mechanics and the detailed, informative advice they receive. Staff like Levi and Ace are specifically mentioned for their reliability and helpfulness, demonstrating a dedication to explaining issues clearly and providing suitable solutions. For example, one customer was expertly advised on necessary tyre replacements, understood the reasoning behind the recommendation, and appreciated the transparency.
- Going the Extra Mile: Several customers noted how Advantage Tyre & Battery Shop went above and beyond, such as fitting tyres immediately for a customer travelling from out of town, rather than making them return. They also appreciated having the repaired tyre put back on the car.
- Reasonable Pricing: Alongside the exceptional speed, a number of reviews mention that the pricing was competitive and good value for the service provided.
Here’s a summary table showcasing the key aspects of their excellent service:
| Service | Timeframe (Approximate) | Customer Comment |
|---|---|---|
| Puncture Repair | 20 minutes | "Expert mechanic and advice. Drove in, got a flat tyre cleared... in just 20 minutes." |
| Tyre Replacement (including balance & alignment) | Under an hour | "Amazing service and speed. Price was good and staff were able to tell me what I needed." |
| Tyre Inspection & Advice | Variable (often brief) | “Very informative as to why [new tyres were needed], which was initially unbeknown to me." |
| Fitting Tyres for Out-Of-Town Customer | Immediately | “They gave me three quotes which were reasonable prices. Twenty minutes later, I had new tyres...” |
Accessibility & Amenities – Catering to Everyone
Advantage Tyre & Battery Shop seems committed to providing a comfortable and accessible environment for all customers. They offer various facilities including:
- Service Options: Conveniently offer delivery, in-store pickup, and even same-day delivery for your tyre and battery needs.
- Accessibility Features: The shop features a wheelchair-accessible parking lot and a restroom. While an accessible entrance is not currently available, their commitment to accessibility is still evident.
- Payment Flexibility: Accepting credit cards, debit cards, and NFC mobile payments, allowing customers to pay in their preferred method.
- Restrooms: A restroom is available for customer use.
The Sticker Situation – A Point for Consideration
While overwhelmingly positive, one recurring criticism – albeit affecting a smaller percentage of customers – concerns the application of advertising stickers to vehicles without prior consent. One customer found a sticker remarkably difficult to remove, and the need to purchase isopropyl alcohol to do so frustrating. While the intention is presumably to promote the business, the negative impact on customer satisfaction, and the effort required for removal, appears to outweigh the potential benefits. This highlights an opportunity for Advantage Tyre & Battery Shop to revisit their advertising strategy and consider alternative, less intrusive methods to promote their services, perhaps asking for consent before applying any stickers.