Pros 
Cons Quick Fitouts and Glowing Reviews: The Tyres 2 Go Riccarton Experience
Tyres 2 Go Riccarton, located at 477 Blenheim Road, Sockburn, Christchurch, consistently earns a commendable 4.2-star rating. The shop's popularity stems largely from its ability to deliver swift service, particularly appreciated for those needing last-minute tyre replacements. The convenience factor is undeniable with walk-in availability and a range of service options, including delivery, in-store pickup, and even onsite services. Open Monday to Friday from 8 AM to 5 PM, and Saturday from 9 AM to 3 PM (closed Sundays), the shop caters to a broad schedule. Their commitment to accessibility is noteworthy, offering wheelchair accessible entrances and parking, fostering an inclusive environment. The team’s friendliness shines through in numerous reviews – a recurring theme when customers describe their experience. It’s clear many appreciate the positive atmosphere, the helpful staff, and the competitive pricing, especially on Hankook tyres.
Several customers have praised the speed and efficiency of the service. One reviewer was thrilled with the "awesome same-day service" and good communication, while another highlighted the benefit of getting a wheel alignment and tyres fitted "there and then." The extra mile provided by some staff members, like polishing headlights at no extra cost, further bolsters the reputation for exceptional workmanship. Positive experiences also extend to vehicle repairs, with one customer noting a significant improvement in their Toyota Vanguard's handling post-repair. Equally impressive is the courtesy car provided – a thoughtful touch, complete with petrol vouchers, and detailed invoicing.
“Such a great service with friendly staff. The car driving feels different before and after... If you want a genuine and honest mechanical service for your car, this is the right place to go to.” - A pleased Toyota Vanguard owner.
The Communication Breakdown & Unexpected Charges
Despite the overwhelmingly positive feedback, a significant number of reviews reveal a concerning pattern regarding communication and transparency. While the shop advertises "Transparent Communication" on its website, several customers have reported feeling misled. One key issue revolves around wheel alignment services. Customers claim they were asked if they wanted the service without being provided with a price beforehand, leaving them surprised by the additional cost when reviewing the final bill. This points to a potential oversight in their sales process and a need to proactively inform customers of all associated costs.
A more critical complaint centers on a 3% contactless payment surcharge ($10.20). The lack of notice regarding this fee, and the absence of any visible signage, was cited as "sneaky" and highlighted a significant deficiency in customer service. While the business has the right to implement such fees to cover banking charges, the lack of transparency significantly impacted customer perception.
| Issue | Description | Impact on Customer Experience |
|---|---|---|
| Wheel Alignment Pricing | No price provided for wheel alignment service before agreement. | Unexpected cost, potential feeling of being misled. |
| Contactless Fee | 3% surcharge applied without prior notification or signage. | Feeling of hidden charges, negative perception of transparency. |
| Technical Invoices | Post-service wheel alignment notes difficult for the average person to understand. | Lack of clarity regarding work performed and results. |
Facilities and Accessibility – A Mixed Bag
Tyres 2 Go Riccarton offers a respectable range of facilities and amenities, evident in its operational details. The shop caters to service options like Delivery, In-store pickup, Onsite services, and Same-day delivery, providing flexibility for different customer needs. Their accessibility features add a positive dimension, including wheelchair accessible entrance and parking. The establishment also seems to foster an inclusive atmosphere, as noted by its designation as LGBTQ+ friendly. Payments are accepted via Credit and Debit Cards, though online credit card payments are not facilitated.
However, inconsistency creeps in. The listed Amenities include a Mechanic and Wi-Fi, yet the Wi-Fi availability appears questionable, it's flagged as both “enabled” and “false” within their facilities data. This discrepancy highlights a need for ensuring information accuracy to maintain customer trust and manage expectations.
Is Tyres 2 Go Riccarton Worth Considering?
Ultimately, Tyres 2 Go Riccarton presents a mixed bag. Customers consistently praise the speed, friendly service, and competitive pricing. The convenient walk-in service, extended hours, and added extras like courtesy cars and petrol vouchers are definite advantages. However, the recurring issues surrounding communication transparency and unexpected charges are significant drawbacks that blight what is otherwise a generally commendable service. The potential to receive a positive experience is certainly there, but customers should be vigilant and proactively inquire about all costs before agreeing to any services, particularly wheel alignments. Potential customers considering Tyres 2 Go Riccarton should weigh the benefits of speed and convenience against the potential for unpleasant surprises related to pricing and clear communication. Phone: +64 3 341 7675.