Pros 
Cons TyreLand Hornby: A Community Favourite for Exceptional Service
TyreLand Hornby, located in Hornby South, Christchurch, has rapidly earned a reputation as a premier tyre shop and repair destination. Boasting a perfect 5.000000 rating, and widely praised throughout countless reviews, it's clear this isn't just a place to get tyres; it's a place to experience exceptional customer service. The shop, found at 17 Edmonton Road, Christchurch 8042, is easily accessible, as demonstrated by their comprehensive accessibility facilities, including a wheelchair accessible entrance and parking lot. They accept credit cards for your convenience. Operating Monday to Friday from 7:30 AM to 5:00 PM and Saturday from 8:00 AM to 12:00 PM, TyreLand Hornby provides a reliable service across the week. This dedication to accessibility and convenient opening hours speaks volumes about their commitment to serving the Christchurch community.
Going Above and Beyond: Customer Stories that Shine
The overwhelming trend across customer reviews highlights a dedication to going above and beyond. It's not just about fixing tyres; it’s about providing genuine, helpful service. Here's a snapshot of what customers have experienced:
- "Retter in der Not" (Lifesaver): One grateful customer, stranded with a flat tyre and no spare, credits Craig for his immediate and unwavering assistance. He arranged a repair despite the challenging circumstances.
- Courtesy and Comprehensive Care: Another customer experienced a flat tyre and was directed to TyreLand Hornby. They were provided with a courtesy car and received a wheel alignment and tyre cleaning, all while having their tyre replaced. This level of proactive service is truly remarkable.
- Reassurance and Safety: A family seeking advice after minor wheel damage received reassurance and expert assessment from Craig, allowing them to continue their journey with peace of mind. Their consistent positive experiences across multiple TyreLand branches (including Blenheim) reinforces the brand's commitment to quality.
- Free Extras & Honest Pricing: A motorhome owner was delighted by the team's willingness to paint a rusty wheel rim free of charge, demonstrating genuine care and a refusal to implement sneaky hidden fees. The quoted price was honoured, building trust and ensuring transparency.
These anecdotes illustrate a recurring theme: TyreLand Hornby isn’t just a tyre shop; it's a problem-solver and a valued community partner.
Why Choose TyreLand Hornby? Key Benefits & Services
Beyond the exceptional customer service, TyreLand Hornby offers a range of valuable benefits and services:
| Service | Description |
|---|---|
| Tyre Sales & Fitting | A wide range of tyre brands and sizes available to suit all vehicles. |
| Tyre Repair | Puncture repairs and other tyre damage assessment and restoration. |
| Wheel Alignment | Precise wheel alignment services to ensure optimal vehicle handling and tyre wear. |
| Mobile Tyre Service | Assistance offered, partnering with Mobile Tyreland for convenient roadside support. |
| Axle Services | Expertise in axle-related issues and maintenance. |
| Courtesy Cars | Available to minimise disruption and ensure customers can continue with their day while their vehicle is being serviced. |
| Advice & Expertise | Benefit from the knowledge and experience of the TyreLand Hornby team, offering tailored advice on tyre selection and maintenance. |
| Accessibility | Wheelchair accessible entrance and parking to welcome all customers. |
The combination of a broad service range, convenient facilities, and a commitment to honest, transparent pricing makes TyreLand Hornby a compelling choice for all your tyre needs.
Meet the Team: Craig and the Dedicated Hornby Crew
While the facilities and services are important, the heart of TyreLand Hornby lies in its team. Craig, consistently mentioned in customer reviews, stands out as a leader embodying the shop's values of helpfulness, professionalism, and genuine care. Many customers specifically highlight his exceptional customer service and ability to address issues promptly and effectively. The entire team is lauded for their friendliness, efficiency, and dedication to providing top-notch service. The reviews consistently present a picture of a close-knit group genuinely passionate about tyres and committed to building lasting relationships with their customers, making TyreLand Hornby a trusted and highly recommended destination in Christchurch. Contact them at +64 800 897 3526.