Pros 
Cons Tyre Owl: Christchurch's Top Tyre Shop, Delivering Service & Value
Tyre Owl, nestled in Hornby, Christchurch, has swiftly become a local favourite for tyre needs. Boasting a perfect 5.000000 rating, this isn’t just about selling tyres – it's about building relationships and providing a service experience that genuinely stands out. Located at 43 Trevor Street, Hornby, Christchurch 8042, Tyre Owl offers a convenient location for residents across the city. They’re open Monday to Friday from 9 AM to 6:30 PM, with Saturday hours from 9 AM to 4 PM. Sunday is their day of rest. And for those needing added convenience? Tyre Owl offers a delivery service. Phone them on +64 27 897 3695 to discuss your requirements.
Beyond the Price Tag: Outstanding Customer Care
What truly sets Tyre Owl apart is the overwhelmingly positive feedback regarding their customer service. Forget 'just' buying tyres; customers rave about feeling valued and respected, even when things don't go perfectly to plan. Several reviewers highlight the owner, Nathan, and his team's commitment to making things right. Let's break down what the customers are saying:
- Manufacturing Faults Handled with Grace: One customer experienced a manufacturing defect in their brand new 4WD tyres. Instead of passing the buck, Tyre Owl proactively sourced and replaced the faulty tyres with new ones - demonstrating a strong commitment to customer satisfaction.
- Communication is Key: Consistent praise is given for clear and honest communication. Customers reported feeling entirely informed throughout the process and never feeling pressured or misled. "Communication was on point," one review emphasised, highlighting the transparency that builds trust.
- Going the Extra Mile: Cody, a team member, is frequently mentioned as providing exceptional service. He’s been recognised for his friendly attitude, even amid a busy workload, his clear explanations of the tyre changing process, and taking the time to engage with children, creating a positive experience for the whole family.
- Mobile Service Advantage: The mobile service offering is a huge draw, saving customers time and hassle. One business owner found the mobile installation invaluable and highly efficient.
- Genuine Desire to excel: Multiple reviews noted that as a small business owner himself, the sentiment around genuine desire within the business, was palpable.
“I feel like you never know how good a company is until something goes wrong . The attitude of Nathan the owner and his team was great. They made a commitment to see me right and they did.” – A delighted customer
Value for Money & a Wide Range of Services
Tyre Owl consistently earns high marks for offering competitive pricing. Customers appreciate getting the best deal without sacrificing quality, a crucial aspect for any tyre purchase. Here's a breakdown of what they offer beyond competitive prices:
- Diverse Tyre Recommendations: Customers detail being presented with multiple tyre options and price points, allowing them to make informed decisions based on their budget and needs.
- Stock Availability: Finding the right size tyre in stock is a common frustration. Tyre Owl has been praised for having the required tyres readily available, minimising wait times.
- Payment Flexibility: Paying is easy with Tyre Owl accepting Credit cards, Debit cards and NFC mobile payments.
- Wheel and Rim Services: Plans are in place to extend Tyre Owl’s offerings to include rim sales, catering to those seeking a complete wheel upgrade.
- Mobile Tyre Fitting: Offering a mobile service - a tremendous boon for busy customers or those without easy access to a tyre shop.
- Puncture Repairs: Quick and efficient puncture repair services have also garnered positive feedback.
| Service | Description |
|---|---|
| Tyre Sales | Wide range of tyres for cars, 4WDs, vans, and more. |
| Mobile Tyre Fitting | Convenient service, bringing the tyre shop to you. |
| Puncture Repairs | Fast and affordable puncture fixes. |
| Wheel Sales (Future) | Planned addition of rims and wheels. |
| Delivery | Tyre delivery straight to your door. |
Accessibility & A Growing Reputation
Tyre Owl demonstrates a commitment to inclusivity and ease of access. The shop itself is wheelchair accessible, both at the entrance and in the parking lot. But it’s their core values - honesty, quality service, and competitive pricing - that are driving their rapid growth and building a strong reputation within the Christchurch community.
- Accessible Facilities: Wheelchair accessible entrance and parking are available.
- Building Loyalty: Long-term customers, like Isaiah, have been consistently impressed with the service and anticipate continuing their business with Tyre Owl for years to come. His almost two-year history reflects a deep satisfaction.
- Word-of-Mouth Marketing: The sheer volume of positive reviews speaks volumes. Tyre Owl is clearly earning a reputation for being a trustworthy and reliable tyre shop, driven by genuine customer satisfaction.
- Keeping Up With Industry Standards: Tyre Owl has fostered a reputation for keeping up with best practices and transparency, enabling customers to have peace of mind.