Professional Tyres and Automotive

Professional Tyres and Automotive: Auckland's Top Tyre Fitters & Automotive TLC

Need your tyres sorted or car cared for in Auckland? It’s checking out Professional Tyres and Automotive – we've got the lowdown on their service!

Call Website Google
🏙️ See more Tyre shops in auckland
Pros icon Pros Cons icon Cons
Excellent customer service - staff are friendly, knowledgeable, and professional. One customer experienced an unbalanced tyre replacement, leading to vibrations and requiring additional costs and time to rectify.
Reasonable pricing and reliable service. Significant imbalance (65g and 35g) was found after a tyre replacement, raising concerns about the quality of the work.
Integrity and honesty - customers feel they are not being tricked or overcharged. Some customers feel the 'professional' appearance doesn't always match the quality of the service.
Efficient and fast service, even during busy periods.
Good communication - helpful and straight to the point from initial phone calls to in-person quotes.
Restores faith in the automotive industry - provides a positive experience.
Capable of handling a wide range of automotive services beyond just tyres (e.g., brake pads, oil changes, engine flushes, wheel alignments).
Promptly identifies and quotes for car problems.
Fair prices.
Creates a comfortable and welcoming environment for customers.

Professional Tyres and Automotive: A Deep Dive into Customer Experiences

Professional Tyres and Automotive, located at 190 Great South Road, Takanini, Auckland, consistently earns high praise with a solid 4.7-star rating. This Takanini-based tyre shop isn't just about tyres; it's rapidly gaining a reputation as a trusted automotive service provider. Operating Monday to Wednesday and Friday from 8 AM to 5 PM, and Saturdays from 8 AM to 12 PM, they offer a range of services and facilities focusing on customer convenience. Their commitment to accessibility - featuring wheelchair-friendly entrance, parking, and restrooms – sets them apart. Appointments are recommended, and they accept both credit and debit cards, further streamlining the customer experience. More than just a tyre shop, they offer a one-stop solution for vehicle maintenance, attracting loyalty and repeat business.

Rave Reviews: Integrity, Value, and Exceptional Service

The overwhelming sentiment expressed in customer reviews paints a picture of a business built on integrity and outstanding service. Many reviewers highlight a refreshing change from past experiences where they felt taken advantage of. One customer, in a particularly heartfelt review, stated they were "so impressed by the quality of the service, integrity, customer communication and value". Several customers specifically mentioned feeling comfortable and not pressured, a welcome contrast to previous encounters.

Here's a breakdown of the recurring positive points:

"Speaking from my short experience I was none other than happy with the end results. From the phone call with straight to the point help with my queries. To the quick meeting in person and quote for my car. To the appointment to have them all taken care of was just amazingly awesome. This was the first place I have been to in a loooong time that made me feel comfortable." – A delighted customer.

Points for Improvement: A Balancing Act

While overwhelmingly positive, there's one notable dissenting voice that warrants attention. A customer reported an issue with tyre balancing resulting in excessive vibration after a tyre replacement. This resulted in an additional cost and time to rectify the problem at another shop. The customer noted the imbalance discrepancies and questioned the shop's professionalism, suggesting a lapse in quality control. This highlights a crucial area for Professional Tyres and Automotive to address:

Aspect Potential Action
Balance Accuracy Implement stricter quality control checks for tyre balancing.
Technician Training Reinforce training on tire balancing standards and best practices.
Customer Communication Proactively communicate any potential issues and explain solutions clearly.

It's important to acknowledge this feedback and demonstrate a commitment to preventing similar incidents in the future. Transparency and a willingness to address concerns are crucial for maintaining customer trust.

Beyond Tyres: Expanding Automotive Expertise

Professional Tyres and Automotive isn't just limited to tyre replacements; they've established themselves as a dependable all-around automotive service provider. They handle a wide variety of repairs and maintenance tasks, extending beyond the basic tyre services. This broad capability, evidenced by the recommendations from other mechanics and the diverse services customers report experiencing, positions them as a valuable resource for Auckland vehicle owners.

Here's a snapshot of services beyond tyre-related work:

The ability to handle both standard and more complex automotive needs, combined with their commitment to customer service, makes Professional Tyres and Automotive a strong contender in Auckland’s competitive automotive market. Their phone number is +64 9 296 2273.

Frequently Asked Questions About Professional Tyres and Automotive Services in Auckland

What services does Professional Tyres and Automotive offer beyond tyre replacements?

Professional Tyres and Automotive provides a comprehensive range of automotive services. Besides tyre replacements, they offer brake pad replacements, oil changes, engine flushes, filter replacements, wheel alignments (for all four wheels), and general vehicle maintenance. Many customers appreciate their ability to diagnose and address various car issues, going beyond just tyre-related work. They are a reliable one-stop shop for your vehicle's needs.

Is it necessary to book an appointment at Professional Tyres and Automotive, or can I just drop in?

While walk-ins might be possible, Professional Tyres and Automotive recommends booking appointments, especially during busy seasons. This ensures they can dedicate the necessary time and resources to your vehicle, minimizing wait times and guaranteeing efficient service. Booking ahead allows them to prepare for your visit and provide a smoother, more personalized experience. Appointments are highly recommended for optimal service.

What payment methods are accepted at Professional Tyres and Automotive?

Professional Tyres and Automotive strives to make transactions convenient for all customers. They readily accept both credit cards and debit cards for payments. This flexibility ensures a hassle-free payment process, allowing you to settle your bill with your preferred method. They aim to provide a seamless and customer-friendly experience from start to finish, including payment options.

Does Professional Tyres and Automotive offer accessibility features for customers with mobility needs?

Yes, Professional Tyres and Automotive is committed to providing an accessible environment for all visitors. The facility features a wheelchair accessible entrance, a wheelchair accessible parking lot, and a wheelchair accessible restroom. They aim to ensure that everyone can comfortably access their services and receive the care they need, regardless of mobility limitations. Their dedication to inclusivity is commendable.

I brought my own tyre, can Professional Tyres and Automotive still fit it for me?

Yes, Professional Tyres and Automotive can fit tyres you've purchased elsewhere. However, as one customer experienced, it's crucial to ensure the tyre is properly balanced afterward. While they offer fitting services, it's important to verify the balance to prevent vibrations and potential driving issues. Professional Tyres and Automotive is generally reliable, but thorough post-fitting checks are always advisable for safety and performance.