Pros 
Cons Hyper Drive: Your One-Stop Tyre Destination in Penrose
Hyper Drive, located at 434 Church Street East, Penrose, Auckland 1061, has firmly established itself as a leading tyre shop and dealer in the Auckland region, boasting a well-deserved rating of 4.5 out of 5 stars. This isn’t just about selling tyres; it's about providing a complete service package encompassing repair, sales, fitting, and delivery, all underpinned by a commitment to exceptional customer service. Conveniently open Monday to Friday from 8 AM to 5 PM, and Saturdays from 9 AM to 1 PM, Hyper Drive caters to a wide range of needs, serving customers throughout Auckland and beyond. Their phone number is +64 9 580 2403. But what truly sets them apart? The sheer volume of positive feedback speaks volumes, consistently highlighting the friendly, efficient, and helpful staff and competitive pricing.
Rave Reviews: What Customers Are Saying
The consistently positive reviews paint a picture of a business dedicated to exceeding expectations. Here's a breakdown of the recurring themes and specific stories shared by satisfied customers:
- Exceptional Customer Service – The Hyper Drive Difference: Numerous reviews specifically mention the outstanding customer service provided by staff like Nick Furness, Sam, TK, and Kristelle. Customers praise their responsiveness, politeness, knowledge, and willingness to go the extra mile. Julius' experience exemplifies this: a "seamless" process from initial inquiry to completion resulted in a highly satisfied customer.
- Great Deals and Competitive Pricing: Several customers have highlighted the incredibly reasonable prices offered by Hyper Drive, particularly when purchasing full sets of wheels, lift kits, shocks, and new tyres. As one customer noted, while tyre prices have increased over time, Hyper Drive remains competitive.
- Convenience and Flexibility: Hyper Drive offers a range of convenient options including delivery, in-store pickup, onsite services, and even same-day delivery. The ability to order fitting and balancing services for ease of installation with partner Vogel Motors in Lower Hutt is another appreciated touch.
- Product Quality & Selection: Positive feedback extends to the quality of the products themselves. Customers are particularly keen on the Yokohama Geolandars, noting their excellent grip and long-lasting performance (up to 80,000km). The availability of items like Wildland steelies also demonstrates a diverse product range.
Here's a summarised table showcasing key highlights from customer testimonials:
| Customer Name/Location | Key Highlight |
|---|---|
| Merv & Dale Wilson (Oamaru) | Fantastic sale and delivery of mag wheels, exceptionally helpful Nick Furness |
| Unnamed Customer | Easy communication, great deals on lift kit, shocks & tyres |
| Julius (Auckland) | Seamless, professional service from start to finish |
| Unnamed Customer | Hassle-free ordering and fitting of steelies, quick delivery |
| Unnamed Customer | Best customer service in NZ, top-notch workmanship |
| Excellent Service Reviewer | Best prices for tyres in NZ, quick issue resolution |
Facilities and Accessibility – More Than Just a Tyre Shop
Hyper Drive isn't just about getting your tyres sorted; they've invested in creating a comfortable and accessible environment for all customers.
Here’s a closer look at their facilities:
- Service Options: Customers can choose from various service options including delivery, in-store pickup, convenient in-store shopping, onsite services, and even same-day delivery – catering to every level of convenience.
- Accessibility: Demonstrating a commitment to inclusivity, they boast wheelchair accessible entrance, parking lot, and restroom facilities. This ensures everyone can access their services with ease.
- Amenities: Free Wi-Fi (though currently unavailable, this is a noted feature) and restrooms are available for customers’ convenience. A gender-neutral restroom is also provided.
- Recycling: Hyper Drive cares for the environment, offering battery recycling services.
- Payment Options: They accept a wide range of payment methods, including credit and debit cards.
- Parking: On-site parking is available, making visiting the store hassle-free.
Important Note: While generally positive, one customer highlighted a potential issue with the mobile installer's lifting technique, which bent a jacking point. Hyper Drive responded promptly and offered solutions demonstrating a commitment to addressing concerns and ensuring customer safety.
Addressing the Concerns & Looking Ahead
While the vast majority of feedback is overwhelmingly positive, it’s important to acknowledge areas for improvement. The incident with the damaged jacking point, though swiftly addressed by Hyper Drive, underlines the need for stringent quality control and ongoing training for mobile fitters regarding vehicle safety procedures.
Despite this isolated instance, Hyper Drive's commitment to customer service shines through. Their ability to swiftly respond to customer concerns and offer solutions is a testament to their dedication. Hyper Drive's investment in accessibility features as noted with the parking and wheelchair options makes it inclusive. With their dedication to competitive pricing, quality products, and exceptional staff, Hyper Drive is poised to maintain its position as Auckland's premier tyre shop and dealer, consistently exceeding customer expectations.